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Birmingham District Office
801 Tom Martin Drive Suite #201
Birmingham, AL 35211
United States
Phone: 205-290-7101
Fax: 205-290-7404
Hours of Operation:
Monday through Friday from 8:00 AM to 4:30 PM
Small Business Health Options Program (SHOP) Call Center Opens for Small Businesses with 50 for Fewer Employees

Advisory Date: Monday, August 12, 2013
Release Date: Monday, August 12, 2013
Release Number: 2013-0812
Contact: Barbara Caldwell, 816-426-4902

Kansas City – The Small Business Health Options Program (SHOP) is the program where small employers buy health insurance for their employees. Now there is a new way for small businesses to get help with their health insurance questions– the Health Insurance Marketplace Small Employer call center. Employers can call to get questions answered by a customer service representative at 1-800-706-7893 or (TTY: 1-800-706-7915.) This call center is open Monday through Friday, 9 a.m. to 5 p.m. EST.

Policies offered in the SHOP Marketplace offer high-quality coverage with a set of 10 comprehensive benefits covering pre-existing conditions, pregnancy, hospitalizations, doctor's visits, preventive care, prescriptions, and more. Employers control the coverage offered and how much they pay toward employee premiums and may qualify for a tax credit worth up to 50% of health insurance premium costs.

For 2014, the SHOP Marketplace is open to employers with 50 or fewer full-time-equivalent employees (FTEs.)  Persons who are self-employed can purchase insurance at the Health Insurance Marketplace for individuals & families at

To learn more about SHOP before contacting the call center, visit and answer a few quick questions. The website will provide a customized list of coverage options for your business, content tailored to your situation, and a checklist to help you get ready.

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