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Vermont District Office
87 State Street Room 205
Montpelier, VT 05601
United States
Phone: 802-828-4422
Fax: 802-828-4485
Hours of Operation:
Monday through Friday from 8:00 AM to 4:30 PM
Nelson Ace Hardware

Nelson is the place

By Danny Monahan Small Business Administration Vermont District Office public information officer
ACE Hardware’s new television commercial advertises that going to ACE is like going over to your neighbor’s house to borrow a tool.
A fitting commercial for Nelson Ace Hardware, where owner Bob Nelson knows many of his customers by name. In most stores, customers may know what section to go to for a particular item, but at Nelson’s customers know who to see, such as “Mr. B.,” Nelson's repairman.
Nelson Ace Hardware, located on Main Street in Barre, Vt., has been serving central Vermont’s hardware needs since 1983. It was started by Nelson’s father, Carroll, his mother, Sarah, and himself. Bob Nelson was a recent graduate of Montpelier High School who had plans to go away to college to study music when he decided to opt out of school and go into business with his family.
Thirty years later, Nelson ACE Hardware has been named the Small Business Administration’s 2013 Vermont Family-Owned Business of the Year. The annual award honors a family-owned and operated business which has been passed on from one generation to the next.
The business must have at least a 15-year track record with success in sales, profits, increasing jobs, having innovative business methods and efforts to strengthen family-owned businesses within the community.
“This award is as much about my staff as it is about the Nelson family,” said Bob Nelson. “I think of the store as a family. This award proves small family businesses can have a major impact on economy and community, and encourage more entrepreneurs like ourselves.”
Nelson also said much of the store’s success is owed to his wife, Linda.
“It’s tough being a business owner because you are responsible for it 24 hours a day, seven days a week,” said Nelson. “Linda has been tremendously supportive, the store doesn’t thrive without her.”
The Ace Hardware Vermont and New Hampshire district manager believes Nelson is the perfect recipient for the award.
“Spend some time in Nelson’s with Bob and his team and you get a true sense of what a family-owned business is,” said Liz Jackson,
Ace Hardware Vermont and New Hampshire district manager. “Nelson Ace Hardware provides more than a job for its employees. It provides opportunity, guidance and a respectful work environment.”
Throughout its 30 years, Nelson’s has had employees who have been with the business for more than 20 years, as well as numerous high school and college students.
“So many people have gotten their start here,” said Bob Nelson. “We try to teach them to take pride in what they do and give them skills they can use in college, career and their lives. It’s very gratifying to see them grow up and succeed in life.”
In addition to owning a hardware store, Bob Nelson is also the president of the Barre Partnership. According to its website, the partnership is a local nonprofit organization committed to improving civic pride and the economic, social and cultural quality of life in downtown Barre.
“Barre is very important to me,” said Bob Nelson. “We have a lot of new companies coming here and there will be a few hundred jobs created over the next few months. Nelson’s Hardware is going to be a part of Barre’s renaissance.”
Since its inception, Nelson’s has more than doubled in size, growing from 3,500 square feet in 1983 to 8,200 feet today, and has future plans to expand.
“In one way or another, Nelson Ace Hardware will continue to grow,” said Bob Nelson. “Maybe we will expand this store or maybe open up a new one. Who knows? As Tom Petty says, ‘the future is wide open.’”

Vermont's collective buying website


By Danny Monahan
Small Business Administration public information officer

Daily deal websites offer discount vouchers on everything from yoga classes to ice cream cones from businesses throughout the country and the world.

Localvore Today located in Burlington has decided to take the daily deal website concept and apply it at the local level, and only the local level.

“We don’t offer vouchers for big national chains or franchises,” said Dan White, Localvore Today owner. “We only offer vouchers for local businesses throughout Vermont.”

Localvore Today is the brainchild of White. White, who is from Evanston Ill., came to Vermont because he felt the market was lacking competition, and wanted to create a daily deal website that is socially responsible and supports buying local.

“I specifically chose this market because Vermont culturally represents the buying local mentality,” he said. “There has been a big push these past few years to get people to eat locally, but I think we need to take it a step further and get people to buy more locally produced products. And I think this is a great place to start because Vermont has been ‘buying local’ before it was cool.”

According to White, each year millions of dollars leave Burlington only to flow out of state and many times out of the country.

“As a local and independent merchant, we strongly believe we need to keep dollars in Vermont,” said White. “Purchasing from us, you are essentially buying local twice.”

The company started with 1,000 email subscribers and now has more than 7,000. One of the ways it has been able to grow is through White explaining to merchants that Localvore Today can be used as an alternative to traditional advisement.

“This is a measureable investment,” said White. “A business can spend $500 on a printed ad and it may never know how it affected their business. By using Localvore Today, the money spent can be measured and tracked through the vouchers purchased.”

Localvore Today was able to establish itself and learn how to build a local presence in Vermont with help from the Vermont Small Business Development Center located in Randolph.

“I have advised Dan on a number of topics including growth strategies, funding opportunities and general business questions,” said Steve Densham, a VtSBDC Area Business Advisor in Burlington and St. Albans.

“Dan’s business model is a good one with a high probability of success based on his ‘local money stays in Vermont’ approach, which could afford him a sustainable, competitive advantage in this and other markets,” said Densham.

White eventually wants to grow his company and reproduce its concept in communities throughout New England.

“Steve has been a tremendous help,” said White. “He believes in our model and he recognizes its pioneering aspect. Localvore Today really appreciates his guidance.”

Advising is the foundation of the VtSBDC. Its advisors, located throughout its 12 regional officers, offer no cost, confidential, one-on-one business advising to business owners and startups.

“Dan is driven and has a great air of enthusiasm tempered with a sound, pragmatic approach to balance his entrepreneurial verve,” said Densham. “Dan is a great example of the 21st Century. He is a young entrepreneur who has vision, drive and the right amount of swagger to bring an innovative concept to market.”

For more information about how to start or grow a Vermont-based business, visit

Music Store Live owners Jeff Santoro and Ben Werlin

A guitar shop for the 21st Century

By Danny Monahan
Small Business Administration Vermont District Office public information officer

Maybe his guitar of choice is a 1965 Fender Stratocaster. Or perhaps it’s a 2013 PRS Custom 22. Whatever the preference, it can be placed into his hands without him ever having to leave the couch.

It’s not that lifelike, but it’s what the owners of Music Store Live are trying to accomplish with their online guitar store,

“Our goal is to bring the guitar shop into your living room and come as close as we can to putting the guitar into your hands without actually doing it,” said Ben Werlin, Music Store Live co-owner.

Music Store Live highlights its new, used and vintage guitars through high resolution photos and videos.

After a little more than two years, their website has made them one of the largest Fender Guitar retailers in the northeast.

It started in the fall of 2010, when brothers Ben and Brandon Werlin were camping in Yosemite National Park talking about their jobs.

“We are sitting on a boulder under the stars having some beers,” said Ben Werlin. “Brandon has always been involved in selling things on-line and he was looking to hire an assistant. He asked me how he should go about hiring someone. I started giving him some advice when I had an epiphany. I said ‘wait a minute … we should partner up.’ We got really excited about the potential that was out there if we scaled Brandon’s model, and really innovated within it. I came back from my trip and we began making Music Store Live.”

Music Store Live attributes much of its starting success to the Vermont Small Business Development Center.

“The VtSBDC has been great,” said Werlin. “We were referred to them, and they are a totally free resource any small business owner can use. They helped us with creating a business plan and projections, so we could go to a bank prepared with exactly what the bank would want to see in order to approve a loan.”

For their first loan, they were approved for $130,000 and shortly afterwards approved for a $300,000 loan, both backed by the Small Business Administration.

“We first started in my house, but after a few months it became evident we were going to have to move when I couldn’t sit down in my living room,” said Ben Werlin. “Every couch and chair was blocked by stacks of guitar cases.”

In 2011, they moved to a small warehouse by the airport in South Burlington, Vt. As the business grew, they moved within the same building a few months later, with plans to tear down walls, so they can expand more.

Today they have more than a dozen employees.

“We are very happy about the number of local jobs we have been able to create,” said Jeff Santoro, Music Store Live co-owner. “As a whole our employees are doing something they love to do.”

Music Store Live employs two photographers, two descriptive writers, two guitar techs, two shippers, three salesmen, a videographer, an instrument buyer, an accountant, and a digital/IT manager.

“We take high res photos of each guitar from several different angles, so integrity is built into the sale immediately,” said Santoro. “This approach improves customer satisfaction because people see exactly what it is they are buying.”

The videographer spends most of his day in the warehouse’s video studio filming Bob Wagner, their in-house guitarist and descriptive writer playing countless guitars.

For their efforts of bridging the gap between the online and in-store experience, they have been recognized by the SBA as 2013 Vermont Young Entrepreneur of the Year.

The annual award is presented to business owners under 35 who have had success in sales, profits, increasing jobs, having innovative business methods and demonstrating entrepreneurial potential necessary for economic growth.

“Winning this award has made us realize what a team effort this is,” said Ben Werlin. “I’m really proud we’ve been recognized this quickly, but it couldn’t have been done without all of the talented people spending their days here, making all of the moving parts work as well as they do.”

Music Store Live says it plans to continue its mission to reinvent the way people buy musical gear, and this is just the beginning.

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