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West Virginia District Office
320 West Pike Street Suite 330
Clarksburg, WV 26301
United States
Phone: 304-623-5631

SBA provides another “tool in the toolbox” to a WV Veteran-Owned Company

How Veteran Jeannette King utilizes SBA assistance to grow and build her small business

Jeannette King is a veteran - she is also a West Virginian, a single mother, and a small business owner. In 2007, King took the unique skills, drive, and passion that she developed while serving in the Navy to open her own small business, Strategic Resolution Experts, Inc. (SRE).

SRE, located in Martinsburg West Virginia, is a technology and management consulting firm that helps customers implement business processes and tools to find efficiencies. King utilizes a large toolbox to achieve success in small business.

The U.S. Small Business Administration is one of the vital tools that King depends upon. SRE is a certified small disadvantaged 8(a) business.  The SBA 8(a) small business development program is a nine-year platform created to assist eligible socially and economically disadvantaged individuals in developing and growing their businesses.

King entered the program in 2010 and has received contracts from Department of Homeland Security, Transportation Safety Administration, Defense Threat Reduction Agency, the Department of Treasury, and the Internal Revenue Service with the help of the certification. King states that the 8(a) certification is a great tool to have, however it is not a magic bullet. “You still have to be out in the community developing relationships – you still have to market and do business development,” she states.

In addition to the 8(a) certification, King obtained a loan with an SBA guarantee. As a veteran, King qualifies for the SBA Patriot Express loan guarantee program.  The Patriot Express program is offered by SBA lenders to increase turnaround time on loan approvals. The loan can be used for most business purposes including start-up, expansion, equipment purchases, inventory, business occupied real-estate purchases and as how King intends to use it – working capital.

While King has not yet used the line of credit, it gives her peace of mind to bid on large contracts and feel confident that she can fund payroll until she gets paid by the government. “It’s just another tool in my toolbox,” states King. “It shows that financially I can handle the large contracts that I am bidding on.”

“My experience working with the West Virginia District Office of the SBA has been has been very positive, most importantly the employees are dedicated to helping small businesses in West Virginia succeed.”

Due to the success that King has accomplished with her business, she is now able to give back to all of those communities that she belongs to. As a West Virginian she is proud that half of her staff lives in West Virginia and that she is making a positive impact to the economic development of the state. As a mother, King dedicates her time and money to promoting education at local, national, and international educational institutions. And, as a Veteran King supports many organizations for Veteran, with the most prominent being Final Salute, Inc. organization which provides transitional housing for homeless female veterans and their children.

The SBA knows that veterans, like King, are essential to the success of the small business community.  U.S. military veterans own nearly one in 10 of all businesses nationwide, they generate $1.2 trillion dollars in receipts, and employ nearly 5.8 million people.


If you are a veteran and would like to learn more about services offered by the SBA, visit

Attached files: SRE Success Story.pdf
McCauley and Olson

SBA Officials Learn about Cutting Edge Microclimate Research created by a West Virginia Small Business

Did you know that the eighth longest cave in the United States, which is also the home to almost half of the world’s population of Virginia big-eared bats, is located in West Virginia? Located in Germany Valley, the cave is aptly named Hellhole. The only known entrance to the cave is a funnel-shaped pit opening on the lower slopes of the North Fork Mountain with a sign that reads “Make Peace with God.”


For nearly 10 years, Extreme Endeavors has performed microclimate research for a West Virginia company to monitor the cave and assure that nearby mining does not change the environment for hibernation.  Every two years Extreme Endeavors enters Hellhole to replace environmental monitoring sensors.


This year the Owner and President of the company, Mike Masterman, invited SBA Regional Administrator Natalia Olson and District Director Judy McCauley, to accompany the Extreme Endeavors team while they changed a sensor in a nearby cave, called Schoolhouse Cave. While Hellhole is too dangerous for the adventurous duo, they enjoyed their exploratory excursion into the neighboring cave where they learned about the cutting edge technology that the small business was developing and was able to witness the processes of changing the sensors.


Masterman is no stranger to working with the SBA. In 2009, Extreme Endeavors secured an American Recovery Capital Loan and was able to re-organize their organization and add the ability to service private industries with research and development services. They also participated in Federal Acquisition Management training taught by the SBA and received assistance in becoming HUBZone certified. Masterman participated in a networking event where he credits the SBA for the key introduction to a chemical production company that Extreme Endeavors is in discussion with regarding remote automation and reordering of their products.


Olson and McCauley raved about their experience traveling into the cave. “I’m so pleased that Mike took us to Schoolhouse Cave and explained the cutting edge technology that he and his team are developing,” states Olson. “It’s empowering to see technology like this being developed right here in West Virginia,” states McCauley.


The sensors created by Extreme Endeavors are so precise that they can detect when people are in certain sections of the cave based on the changes in air flow and added heat source. The company is now developing an Environmental Monitoring System, which is software that will automate the cave monitoring system. 


For information on how the SBA can you start, grow or succeed at business, visit


The mission of the SBA is to aid, counsel, assist and promote the interests of small businesses by providing financial, procurement and business development assistance and advocating on their behalf within the government.  All SBA programs are extended to the public on a non-discriminatory basis.  This article does not constitute or imply an endorsement by SBA of any opinions, products or services of any private individual or entity.

Capon Springs & Farms

“Country Roads, take me Home” to Capon Springs & Farms

SBA’s Relationship with an 80 Year Old Family-Owned Small Business

“Country roads, take me home, to the place I belong,” John Denver sings of the solace found amongst the majestic mountains and whirling rivers of West Virginia.  One of these hidden sanctuaries, a place many people consider home, is buried within 4,700 acres of green forested mountains in Hampshire County. 

Capon Springs & Farms, a camp-like getaway is managed by the third generation of the Austin family and for more than 80 years has provided a home away from home for its circle of friends.  “We create a home-like atmosphere where annually friends and family can immerse in traditions forgotten by many,” states Jonathan Bellingham, Marketing Manager and third generation family member.

The West Virginia District Office of the U.S. Small Business Administration has been privileged to work with this small business, Capon Springs & Farms, for over 25 years through our resource partner, the West Virginia Small Business Development Center. 

Capon’s first point of contact was with the SBDC in 1986, when they reached out for professional assistance in transitioning the business from the second to the third generation of the family.  Capon did not have the funds at the time to bring in an expensive family-business transition consultant and found the coaching they received from Mark Malec, a Business Coach at the time, to be very valuable.

Malec continued the coaching until Capon was able to bring on a consultant. After working with the consultant, Capon reached back out to Malec who had relocated to Maryland but continued to help the family through a SWOT analysis and marketing plan.

In the early 1990’s Capon was ready to bring on a member of management who was not part of the family.  This was a first for the small business.  They contacted Malec who accepted the position and introduced a management model to the family during his one-year tenure. 

“It was a great honor to work with and for a family with such steadfast traditions,” states Malec.  “It was a great experience and I’m so pleased they have made their way back to the SBDC.”

The family went on continuing their traditions and serving their guests for the next fifteen years checking with the SBDC, and now Business Coach Christina Lundberg, on a need be basis.  That brings us to 2012/2013.  The business is now ready to transition from the third to the fourth generation during a time when the economy has seen better days and “family traditions” are not the highlight of vacation brochures.  The family, once again needing guidance with the transition and marketing, reached out to their business advocate, Christina Lundberg with the SBDC.   

During a tourism conference Lundberg went into “battle” mode for Capon and started introducing the family to her network of tourism contacts and got the ball rolling with a nomination of SBA Family-Owned Business of the Year.

“Capon Springs & Farms is a wonderful example of a multi-generational family business providing a great service for people to come and enjoy wild, wonderful West Virginia,” stated Lundberg.  “They were perfect for the SBA award and I am so pleased the won the SBA Family-Owned Business of the year.”

Capon Springs & Farms won the 2013 award of Family-Owned Small Business of the Year and have been in awe of the recognition it has bestowed on them.  Recently, during a hometown celebration, Congresswoman Capito toured the property and gave glowing remarks of what she saw.

“I really feel like we have hit the jackpot with the assistance we have received from the SBDC and SBA over the past 25 years,” states Bellingham.

“It was a pleasure spending time at Capon Springs & Farms with the third generation family members,” states Judy McCauley, SBA West Virginia District Director.  “I am so pleased Chris nominated the company and brought them to my attention – they are why the SBA Family-Owned Small Business of the Year award was created.”

“Small businesses are the number one job creators,” stated SBA Regional Administrator Natalia Olson. “I am pleased that the 2013 Family-Owned Small Business of the year epitomizes this statistic and is the largest private employer in Hampshire County.”

Do you know of a small business that represents a piece of West Virginia’s heaven? If so, the SBA West Virginia District Office will begin 2014 Small Business Week nominations later this fall. Visit for updates and sign up for their newsletter to receive an alert when nominations are released.

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