Outstanding customer service is the wind behind the sail at Coast and Harbor Associates, Inc. (“Coast and Harbor”), a professional services firm that helps public, private, and non-profit owners manage the design and construction of their projects.
Founder and CEO, Marcella Lancome, started her company in 1989 from her kitchen in Massachusetts, where ocean waves crashing on a coast and harbor outside the window inspired the company’s name. Ms. Lancome lived in both Texas and Washington, D.C. before arriving in Massachusetts. Her varied experiences in public service, including with the U.S. Department of Housing and Urban Development, provided the buoy to launch her own business. Coast and Harbor is now one of the few Hispanic-owned, experienced project management firms in the New England area that has managed projects with construction values from $500,000 up to $100 million.
Since the company’s humble beginning, Coast and Harbor has witnessed explosive growth. The company has more than 30 full-time employees, and has opened an additional office in Washington, D.C. With the help of the U.S. Small Business Administration’s 8(a) program for government contracting, as well as its regular trainings and seminars on relevant topics, Ms. Lancome and her company have been able to showcase their ability to manage large construction projects. Through open competition, the company won a U.S. Government contract for a project in Texas whose overall construction value exceeds $95 million.
Giving back to the community is important to Ms. Lancome, and she brings her employees together to discuss organizations they wish to support as a company each year. This past Christmas, Coast and Harbor contributed to the Wounded Warriors Project for injured service members, My Brother’s Table, a local food bank in Lynn, and Toys for Tots in remote northern Maine. “Giving back to the community is important to all of us, but we do it quietly, without bringing much attention to ourselves,” said Ms. Lancome.
In the construction management arena, however, Coast and Harbor stands out like a beacon of light. Today, the largest land port of entry into the United States is being built outside of El Paso, Texas. Coast and Harbor is managing the construction as agent for the United States General Services Administration. What is so American about this story is that is that less than 100 years ago, Marcella Lancomes’ own grandfather paid one nickel each day to cross from Mexico to the United States at the land port of entry at Laredo, Texas to work in the area. At the time, her grandfather was only 14 years old. That was 91 years ago and today Marcella is managing the $96 million land port of entry project just up the road from Laredo.
The company offers more than 20 years of experience in design and construction excellence. As it continues to grow, you will continue to see a leader at the helm that exudes passion and an unwavering commitment to customer satisfaction.