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SBA's Digital Strategy
2.1. Engage with customers to identify at least two existing major customer-facing services that contain high-value data or content as first-move candidates to make compliant with new open data, content, and web API policy.
Overall Status: Completed
2.1.1. Paragraph on customer engagement approach
SBA Customers
Program offices, small business owners, surety companies, bonding agencies and agents
Customer Engagement Actual Activities
Method: Email, telephone and face to face meetings
Scope: Discuss and prioritize top 3 potential services per program office that maybe be optimized for mobile
Timeframe: 8/1/12 – 8/10/12
Method of incorporating feedback: Action items from meeting minutes and executive recommendations.
Customer Engagement Planned Activities
Method: Email, telephone and face to face meetings, blogs, surveys and message boards
Scope: Using popular vote amongst customers, select the top 3 most highly ranked potential services agency-wide that maybe be optimized for mobile.
Timeframe: 8/13/12 – Ongoing
Method of incorporating feedback: Survey feedback, focus group consensus, action items from meeting minutes and executive recommendations.
2.1.2. Prioritized list of systems (datasets)
System Name
- DSBS (Dynamic Small Business Search)
- Partner Identification Management System (PIMS)
System Description
- DSBS (Dynamic Small Business Search): is a search tool that accesses information pooled from internal HubZone, 8(a) and SDB offices as well as the external Central Contractor Registration system (CCR)/System for Award Management (SAM). This system is used by small businesses to increase their visibility to government and business procurement offices searching for small businesses to meet small business contracting goals.
- The Partner Identification Management System (PIMS): is a centralized database containing information on all organizations that ‘partner’ with the Small Business Administration to provide services to the small business community. Phase 1 of the PIMS mobility application will provide its users summary and detailed access to eLND data on any organization that partners with SBA to provide services to the small business community. This community includes Commercial Lenders (Banks, Credit Unions, Savings and Loan, etc.), SBA Specific Organizations (CDCs, Microlenders, and Non-Lending Technical),Assistance Providers, Non-Depository Organizations (BIDCOs, SBLCs, Farm Credit, etc.), Holding Companies (Parent Organizations, primarily for lending institutions), Entrepreneurial Development (BICs, WBCs, SCORE, and SBDCs) and Investors (Organizations or Persons purchasing SBA loans).
System Scope
- Both (internal/external)
- Both (internal/external)
Main Customer
- small businesses and business procurement offices
- Commercial Lenders (Banks, Credit Unions, Savings and Loan, etc.), SBA Specific Organizations (CDCs, Microlenders, and Non-Lending Technical),Assistance Providers, Non-Depository Organizations (BIDCOs, SBLCs, Farm Credit, etc.), Holding Companies (Parent Organizations, primarily for lending institutions), Entrepreneurial Development (BICs, WBCs, SCORE, and SBDCs) and Investors (Organizations or Persons purchasing SBA loans)
Unique Investment Identifier
- 028-000007008
- 028-000007008
7.1. Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use.
Overall Status: Completed
7.1.1. Paragraph on customer engagement approach
SBA Customers
Program offices, small business owners, surety companies, bonding agencies and agents
Customer Engagement Actual Activities
Method: Email, telephone and face to face meetings
Scope: Discuss and prioritize top 3 potential services per program office that maybe be optimized for mobile
Timeframe: 8/1/12 – 8/10/12
Method of incorporating feedback: Action items from meeting minutes and executive recommendations.
Customer Engagement Planned Activities
Method: Email, telephone and face to face meetings, blogs, surveys and message boards
Scope: Using popular vote amongst customers, select the top 3 most highly ranked potential services agency-wide that maybe be optimized for mobile.
Timeframe: 8/13/12 – Ongoing
Method of incorporating feedback: Survey feedback, focus group consensus, action items from meeting minutes and executive recommendations.
7.1.2. Prioritized list of systems (datasets)
System Name
- DSBS (Dynamic Small Business Search)
- Partner Identification Management System (PIMS)
System Description
- DSBS (Dynamic Small Business Search): is a search tool that accesses information pooled from internal HubZone, 8(a) and SDB offices as well as the external Central Contractor Registration system (CCR)/System for Award Management (SAM). This system is used by small businesses to increase their visibility to government and business procurement offices searching for small businesses to meet small business contracting goals.
- The Partner Identification Management System (PIMS): is a centralized database containing information on all organizations that ‘partner’ with the Small Business Administration to provide services to the small business community. Phase 1 of the PIMS mobility application will provide its users summary and detailed access to eLND data on any organization that partners with SBA to provide services to the small business community. This community includes Commercial Lenders (Banks, Credit Unions, Savings and Loan, etc.), SBA Specific Organizations (CDCs, Microlenders, and Non-Lending Technical),Assistance Providers, Non-Depository Organizations (BIDCOs, SBLCs, Farm Credit, etc.), Holding Companies (Parent Organizations, primarily for lending institutions), Entrepreneurial Development (BICs, WBCs, SCORE, and SBDCs) and Investors Organizations or Persons purchasing SBA loans).
System Scope
- Both (internal/external)
- Both (internal/external)
Main Customer
- small businesses and business procurement offices
- Commercial Lenders (Banks, Credit Unions, Savings and Loan, etc.), SBA Specific Organizations (CDCs, Microlenders, and Non-Lending Technical),Assistance Providers, Non-Depository Organizations (BIDCOs, SBLCs, Farm Credit, etc.), Holding Companies (Parent Organizations, primarily for lending institutions), Entrepreneurial Development (BICs, WBCs, SCORE, and SBDCs) and Investors (Organizations or Persons purchasing SBA loans)
Unique Investment Identifier
- 028-000007008
- 028-000007008
4.2 Establish an agency-wide governance structure for developing and delivering digital services
Overall Status: Completed
Paragraph on Governance:
The Business Technology Investment Council (BTIC) and the Business Technology Investment Advisory Committee (BTI-AC) are the executive oversight bodies for the Small Business Administration’s (SBA) Information Technology Investment Management (ITIM) processes and transformational Business processes which constitute the agency’s Enterprise Architecture (EA). In direct response to the Digital Strategy Milestone #4.2 outlined in the, May 23, 2012 Digital Government: Building a 21st Century Platform to Better Serve the American People strategy document, SBA has decided to incorporate digital services into these two governing bodies existing policies and procedures. Both the BTIC and BTI-AC have updated their defined scope of authority, core principles and roles and responsibilities to reinforce the establishment of the agency’s commitment to digital services governance structure to:
- Set specific measurable goals for delivering better services at lower costs
- Establish agency-wide standards for content lifecycle management, adoption of third-party online tools, mobile application delivery and sharing (e.g., infrastructure and digital information)
Currently, SBA is developing a supplemental document for formal review and approval that will serve as an appendix to our existing BTIC Charter. This document will serve as both a process document and a checklist that the BTIC membership will use to review all existing and new investments to ensure that they provide valued services, interoperability, and openness to provide the best tools and information to the American public.
URL to Governance Document:
http://www.sba.gov/content/governance-approach-summary-and-documentation
5.2. Develop an enterprise-wide inventory of mobile devices and wireless service contracts
Overall Status: Not Started
5.2.1. Develop wireless and mobile inventory
- Bureau/Component:
- Inventory Status:
8.2. Implement performance and customer satisfaction measuring tools on all .gov websites
Overall Status: Completed
8.2.1. Implement performance measurement tool
- Implemented Digital Analytics Program: yes
- Describe implementation:
- Percent of websites covered:
- URL of performance data:
8.2.2. Implement customer satisfaction tool
- Describe implementation:
- URL of performance data:
1.2. Ensure all new IT systems follow the open data, content, and web API policy and operationalize agency.gov/developer pages
Overall Status: Not Started
1.2.1. Document policy for architecting new IT systems for openness by default
- URL of policy:
- Describe policy:
1.2.2. Operationalize /developer page
- URL of page:
2.2. Make high-value data and content in at least two existing, major customer-facing systems available through web APIs, apply metadata tagging and publish a plan to transition additional high-value systems
Overall Status: Not Started
2.2.1. Make 2+ systems (datasets) available via web APIs with metadata tags
- URL of page:
2.2.2. Publish plan on future activity
- Name of System:
- Description of System:
- Scope of System:
- Main Customers:
- Endpoint URL:
5.3. Evaluate the government-wide contract vehicles in the alternatives analysis for all new mobile-related procurements
- Overall Status: Not Started
- Paragraph on policy:
6.3. Ensure all new digital services follow digital services and customer experience improvement guidelines
- Overall Status: Not Started
- Paragraph on policy:
7.2. Optimize at least two existing priority customer-facing services for mobile use and publish a plan for improving additional existing services
- Overall Status: Not Started
- URL of plan:
7.2.1. Report on services
- Service Name:
- Service Description:
- System Scope:
- Primary customers:
- URL of Service:
- Summary of optimizations:
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