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SBA's Digital Strategy

1.2. Ensure all new IT systems follow the open data, content, and web API policy and operationalize agency.gov/developer pages


Overall Status: In Progress

1.2.1. Document policy for architecting new IT systems for openness by default

The SBA uses the Data Management Policy as a guide for disseminating high-value data sets. This policy addresses protections for security, privacy, confidentiality, and other traditional concerns that may warrant redaction of some information in our datasets. Identification of a data set does not mean that SBA will release the entire data set without appropriate redactions. We regularly update the SBA high-value data inventory to reflect the Department’s data inventory activities.

1.2.4. Develop Data Inventory Schedule - Summary

The Small Business Administration (SBA) approach to ensuring all data assets from each program in the agency will be identified and accounted for in its Enterprise Data Inventory is focused on linking various information management programs together. Specifically, the SBA Enterprise Data Inventory is considered complete when each of its Program Office (PO) has accounted for all The SBA Enterprise Data Inventory schedule and takes a methodical approach to completing the task. Each SBA PO will review data from each of its information management programs to identify a complete list of information collections, record schedules, and IT investments that contain data. Once the list is complete, POs will proceed with inventorying the datasets contained in those information systems. The milestones are:

1.2.5. Develop Data Inventory Schedule - Milestones

Milestone 1 Title: Develop Initial Enterprise Data Inventory (EDI)

Description: Create Enterprise Data Inventory and post JSON File to sba.gov/data and OMB MAX site

Milestone Date: November 29, 2013

Status: Completed

Description of how this milestone expands the Inventory: Develop a robust, enterprise-wide data inventory.

Description of how this milestone enriches the Inventory: Develop a single repository to document and categorize the Department's enterprise data assets.

Description of how this milestone opens the Inventory: Validate publically-available datasets and enhance metadata to improve public access to information.

Milestone 2 Title: Post Initial Public Data Listings

Description: Review Enterprise Data Inventory and post non-sensitive datasets on SBA's website

Milestone Date: November 29, 2013

Status: Completed

Description of how this milestone expands the Inventory: Add new datasets and make progress in developing the EDI.

Description of how this milestone enriches the Inventory: Validate publically-available datasets and enhance metadata to improve public access to information.

Description of how this milestone opens the Inventory: Expand the number of datasets available to the public.

Milestone 3 Title: Quarterly Update to EDI

Description: Work with Program/Functional Offices to collect data assets and update the inventory.

Milestone Date: February 28, 2014

Status: Completed

Description of how this milestone expands the Inventory: Add new datasets and make progress in developing the EDI

Description of how this milestone enriches the Inventory: Add new datasets and make progress in developing the EDI

Milestone 4 Title: Quarterly Update to EDI

Description: Work with Program/Functional Offices to collect data assets and update the inventory.

Milestone Date: May 31, 2014

Status: Completed

Description of how this milestone expands the Inventory: Added new datasets and making progress in developing the EDI. SBA has also identified 3 new datasets that have been published on both the EDI and PDL. This takes the total number of published datasets to 10.The Open Data Working Group at SBA has also approved the charter and is working on the approval of the SOP.

Description of how this milestone enriches the Inventory: Add new datasets and make progress in developing the EDI. The Solution Architecture Team at SBA is working on a Pilot process with a Government Contracting and Business Development group to identify and publish datasets in the near future.

Milestone 5 Title: Quarterly Update to EDI

Description: Work with Program/Functional Offices to collect data assets and update the inventory.

Milestone Date: August 31, 2014

Status: In Progress

Description of how this milestone expands the Inventory: Expand the number of datasets available to the public.

Description of how this milestone enriches the Inventory: Add new datasets and make progress in developing the EDI.

Milestone 6 Title: Update the Enterprise Data Inventory on a Quarterly Basis

Description: Collaborate with Program and Functional Offices to ensure all data assets have been identified and accounted for in the inventory.

Milestone Date: Quarterly

Status: In Progress

Description of how this milestone expands the Inventory: Add new datasets and make progress in developing the EDI

Description of how this milestone enriches the Inventory: : Add new datasets and make progress in developing the EDI

Milestone 7 Title: Quarterly Update to Public Data Listings

Description: Post new datasets to SBA's website on a quarterly basis

Milestone Date: Quarterly

Status: In Progress

1.2.6 Develop Customer Feedback Process

Describe the agency's process to engage with customers: The Small Business Administration will use the sba.gov platform to engage with customers and collect input on data. Specifically, sba.gov/digitalstrategy will contain an Open Data customer feedback mechanism that may be used to directly seek information from the public in compliance with the Memorandum on Social Media, Web-Based Interactive Technologies, and the Paperwork Reduction Act. We will solicit their feedback via email. Program offices may use additional means to best engage their specific stakeholders.

1.2.7 Develop Data Publication Process

Describe the agency's data publication process:

  • SBA's Office of the Chief Information Officer (OCIO) established an Open Data Working Group (ODWG) to lead the agency's Open Data efforts. The working group is comprised of representatives from all SBA Program Offices and Functional Areas, with support from OCIO.
    Status: Completed
  • The primary objective of the working group is to define a process to implement and execute Executive Order 13642, "Making Open and Machine Readable the New Default for Government Information" and OMB M-13-13 "Open data Policy – Managing Information as an Asset". The ODWG shall assist in identifying and publishing datasets after determining what information may or may not be released.
    Status: In-Progress
  • The working group has completed the process of approving the ODWG Charter. The group is in the process of creating and approving a Standard Operating Procedure (SOP), to set clear objectives, procedures and governance of the activities.
  • The working group is currently engaged with Program offices and/or Functional Areas to publish some of their released data by the next publishing deadline.
  • ODWG is also working with data owners to enhance the number of data sets to be published.
  • The group is also engaged and coordinating with OMB in order to satisfy publishing requirements.

2.1. Engage with customers to identify at least two existing major customer-facing services that contain high-value data or content as first-move candidates to make compliant with new open data, content, and web API policy.


Overall Status: Completed

2.1.1. Paragraph on customer engagement approach

SBA Customers

Program offices, small business owners, surety companies, bonding agencies and agents

Customer Engagement Actual Activities

Method: Email, telephone and face to face meetings

Scope: Discuss and prioritize top 3 potential services per program office that maybe be optimized for mobile

Timeframe: 8/1/12 – 8/10/12

Method of incorporating feedback: Action items from meeting minutes and executive recommendations.

Customer Engagement Planned Activities

Method: Email, telephone and face to face meetings, blogs, surveys and message boards

Scope: Using popular vote amongst customers, select the top 3 most highly ranked potential services agency-wide that maybe be optimized for mobile.

Timeframe: 8/13/12 – Ongoing

Method of incorporating feedback: Survey feedback, focus group consensus, action items from meeting minutes and executive recommendations.

2.1.2. Prioritized list of systems (datasets)

System Name

DSBS (Dynamic Small Business Search)

System Description

DSBS (Dynamic Small Business Search): is a search tool that accesses information pooled from internal HubZone, 8(a) and SDB offices as well as the external Central Contractor Registration system (CCR)/System for Award Management (SAM). This system is used by small businesses to increase their visibility to government and business procurement offices searching for small businesses to meet small business contracting goals.

System Scope

Both (internal/external)

Main Customer

Citizens, Business Owners, Financial Institutions, and business procurement offices

Unique Investment Identifier

000001001

System Name

Lender Search

System Description

The Lender Search Mobility Application is a centralized database containing information on all organizations that ‘partner’ with the Small Business Administration to provide services to the small business community. Phase 1 of the Lender Search mobility application will provide its users summary and detailed access to organizations that partner with SBA to provide services to the small business community.

System Scope

Both (internal/external)

Main Customer

Commercial Lenders (Banks, Credit Unions, Savings and Loan, etc.), SBA Specific Organizations (CDCs, Microlenders, and Non-Lending Technical),Assistance Providers, Non-Depository Organizations (BIDCOs, SBLCs, Farm Credit, etc.), Holding Companies (Parent Organizations, primarily for lending institutions), Entrepreneurial Development (BICs, WBCs, SCORE, and SBDCs) and Investors (Organizations or Persons purchasing SBA loans)

Unique Investment Identifier

000001002

2.2. Make high-value data and content in at least two existing, major customer-facing systems available through web APIs, apply metadata tagging and publish a plan to transition additional high-value systems


Overall Status: In Progress

2.2.1. Publish plan on future activity

Describe policy: We are modernizing existing systems to leverage web APIs by establishing standards in our EA and evaluating all new systems and substantial modernization efforts against the future architecture.

2.2.2. Make 2+ systems (datasets) available via web APIs with metadata tags

System Name

DSBS (Dynamic Small Business Search)

System Description

DSBS (Dynamic Small Business Search): is a search tool that accesses information pooled from internal HubZone, 8(a) and SDB offices as well as the external Central Contractor Registration system (CCR)/System for Award Management (SAM). This system is used by small businesses to increase their visibility to government and business procurement offices searching for small businesses to meet small business contracting goals.

System Scope

Both (internal/external)

Main Customer

Citizens, Business Owners, Financial Institutions, and business procurement offices

Unique Investment Identifier

000001001

System Name

Lender Search

System Description

The Lender Search Mobility Application is a centralized database containing information on all organizations that ‘partner’ with the Small Business Administration to provide services to the small business community. Phase 1 of the Lender Search mobility application will provide its users summary and detailed access to organizations that partner with SBA to provide services to the small business community.

System Scope

Both (internal/external)

Main Customer

Commercial Lenders (Banks, Credit Unions, Savings and Loan, etc.), SBA Specific Organizations (CDCs, Microlenders, and Non-Lending Technical),Assistance Providers, Non-Depository Organizations (BIDCOs, SBLCs, Farm Credit, etc.), Holding Companies (Parent Organizations, primarily for lending institutions), Entrepreneurial Development (BICs, WBCs, SCORE, and SBDCs) and Investors (Organizations or Persons purchasing SBA loans)

Unique Investment Identifier

000001002

4.2 Establish an agency-wide governance structure for developing and delivering digital services


Overall Status: Completed

Paragraph on Governance:

The Business Technology Investment Council (BTIC) and the Business Technology Investment Advisory Committee (BTI-AC) are the executive oversight bodies for the Small Business Administration’s (SBA) Information Technology Investment Management (ITIM) processes and transformational Business processes which constitute the agency’s Enterprise Architecture (EA). In direct response to the Digital Strategy Milestone #4.2 outlined in the, May 23, 2012 Digital Government: Building a 21st Century Platform to Better Serve the American People strategy document, SBA has decided to incorporate digital services into these two governing bodies existing policies and procedures. Both the BTIC and BTI-AC have updated their defined scope of authority, core principles and roles and responsibilities to reinforce the establishment of the agency’s commitment to digital services governance structure to:

  • Set specific measurable goals for delivering better services at lower costs
  • Establish agency-wide standards for content lifecycle management, adoption of third-party online tools, mobile application delivery and sharing (e.g., infrastructure and digital information)

Currently, SBA is developing a supplemental document for formal review and approval that will serve as an appendix to our existing BTIC Charter. This document will serve as both a process document and a checklist that the BTIC membership will use to review all existing and new investments to ensure that they provide valued services, interoperability, and openness to provide the best tools and information to the American public.

URL to Governance Document:

http://www.sba.gov/content/governance-approach-summary-and-documentation

5.2. Develop an enterprise-wide inventory of mobile devices and wireless service contracts


Overall Status: Not Started

5.2.1. Develop wireless and mobile inventory

  • Bureau/Component:
  • Inventory Status:

5.3. Evaluate the government-wide contract vehicles in the alternatives analysis for all new mobile-related procurements


  • Overall Status: Not Started
  • Describe Implementation: N/A

6.3. Ensure all new digital services follow digital services and customer experience improvement guidelines


  • Overall Status: Not Started
  • Describe Implementation: N/A

 

7.1. Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use.


Overall Status: Completed

7.1.1. Paragraph on customer engagement approach

SBA Customers

Program offices, small business owners, surety companies, bonding agencies and agents

Customer Engagement Actual Activities

Method: Email, telephone and face to face meetings

Scope: Discuss and prioritize top 3 potential services per program office that maybe be optimized for mobile

Timeframe: 8/1/12 – 8/10/12

Method of incorporating feedback: Action items from meeting minutes and executive recommendations.

Customer Engagement Planned Activities

Method: Email, telephone and face to face meetings, blogs, surveys and message boards

Scope: Using popular vote amongst customers, select the top 3 most highly ranked potential services agency-wide that maybe be optimized for mobile.

Timeframe: 8/13/12 – Ongoing

Method of incorporating feedback: Survey feedback, focus group consensus, action items from meeting minutes and executive recommendations.

7.1.2. Prioritized list of systems (datasets)

System Name

DSBS (Dynamic Small Business Search)

System Description

DSBS (Dynamic Small Business Search): is a search tool that accesses information pooled from internal HubZone, 8(a) and SDB offices as well as the external Central Contractor Registration system (CCR)/System for Award Management (SAM). This system is used by small businesses to increase their visibility to government and business procurement offices searching for small businesses to meet small business contracting goals.

System Scope

Both (internal/external)

Main Customer

Citizens, Business Owners, Financial Institutions, and business procurement offices

Unique Investment Identifier

000001001

System Name

Lender Search

System Description

The Lender Search Mobility Application is a centralized database containing information on all organizations that ‘partner’ with the Small Business Administration to provide services to the small business community. Phase 1 of the Lender Search mobility application will provide its users summary and detailed access to organizations that partner with SBA to provide services to the small business community.

System Scope

Both (internal/external)

Main Customer

Commercial Lenders (Banks, Credit Unions, Savings and Loan, etc.), SBA Specific Organizations (CDCs, Microlenders, and Non-Lending Technical), Assistance Providers, Non-Depository Organizations (BIDCOs, SBLCs, Farm Credit, etc.), Holding Companies (Parent Organizations, primarily for lending institutions), Entrepreneurial Development (BICs, WBCs, SCORE, and SBDCs) and Investors (Organizations or Persons purchasing SBA loans)

Unique Investment Identifier

000001002

7.2. Optimize at least two existing priority customer-facing services for mobile use and publish a plan for improving additional existing services


  • Overall Status: Completed
  • Describe Implementation:

7.2.1. Report on services

  • Service Name:
  • Service Description:
  • System Scope:
  • Primary customers:
  • Unique Investment Identifier:
  • URL of Service:

8.2. Implement performance and customer satisfaction measuring tools on all .gov websites


Overall Status: Completed

8.2.1. Implement performance measurement tool

  • Implemented Digital Analytics Program: yes
  • Describe implementation:
    SBA uses Google Analytics to track performance metrics on the agency’s main website (http://www.sba.gov) and has implemented GSA’s DAP analytics on other domains and sub-domains.
  • Percent of websites covered: 100%
  • URL of performance data: http://www.google.com/analytics

8.2.2. Implement customer satisfaction tool

  • Describe implementation:
    SBA uses the American Customer Satisfaction Index (ACSI) Foresee survey tool to measure customer satisfaction on its public website. The Agency uses ACSI results to identify which elements have the greatest influence on satisfaction and future customer behavior. Annual and quarterly reports are published by Foresee as "Satisfaction Indexes."
  • URL of performance data: http://www.foresee.com/research-white-papers/research-by-industry.shtml#...