Christine Serrano Glassner is the Office of Advocacy’s Regional Advocate for the federal government’s Region II, covering New Jersey, New York, Puerto Rico, and the Virgin Islands. She is the direct link between small business owners, state and local government agencies, state legislators, small business associations, and the Office of Advocacy of the U.S. Small Business Administration.

For more than seven years, Serrano Glassner served in the Pataki Administration in the Empire State Development Corporation, the New York state authority that is responsible for job creation and business expansion throughout the state. Within ESDC she held numerous positions, including chief of staff to the chief operating officer, where Serrano Glassner created and implemented economic development initiatives and worked with a team to establish a new city/state/federal program in the wake of the 9/11 World Trade Center tragedies. She later moved on to become senior vice president for Special Projects and Westside Development, and most recently served as senior vice president of New Market Development. Serrano Glassner is also a former small business owner and understands the day-to-day challenges of running a business.

She received her associate of occupational studies degree from the Culinary Institute of America, and has studied business and event management. Serrano Glassner is currently working towards a bachelor of science in leadership and management studies at New York University.

As a Regional Advocate, Serrano Glassner helps identify new issues and concerns of small business owners. She also monitors the impact of federal and state policies on small business at the local level and works closely with local government officials, state officials and legislators, and the Chief Counsel for Advocacy to develop programs and policies that help, rather than hinder, small business growth.