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The monthly Idea Exchange is where the Business.gov team presents a question to the community for feedback on the content, features or services provided by Business.gov. In June we asked members Where Do You Typically Go for Business Advice? No matter what stage your business is in, finding sound and experienced business advice can help you run your business smoothly. The Guide to Small Business Assistance & Training lists services that cover all aspects of starting and running a business, from getting a loan to developing...
Searching For Information on Business.gov - Did You Find What You Were Looking For? Whether you're just starting up, looking to expand, or in need of quick troubleshooting - small business owners know research is a big part of their job. There's no limit to the amount of information available, but sifting through it all can seem like a full-time job in itself. To help you find the information you're looking for, we'd like to provide some insight into how our unique search engine works, and how it can help you make even better use of your...
Now that the Business.Gov Community is picking up steam at over 3,000 users [update 7/28/09 now over 4,000 users], our team is looking for new ways to search, monitor, and evaluate the wealth of knowledge created on the site. Over the last several months, we have picked up a few tips and tricks that may be of help to Business.Gov users. Use the Community Search tool If you have a specific question that you think the Community may have already discussed, using this tool is an easy way to find the information you need. The search field is...
What is an Idea Exchange? Each month the Business.gov team presents a question to the community for feedback on the content, features or services provided by Business.gov. This is the chance for members, and more importantly business owners, to tell us what kind of information and services they need to start and manage their businesses How Does an Idea Exchange Work? Members are encouraged to submit their own ideas or comment and vote on the ideas they think are the best. Any member can vote on an idea by giving 'Kudos!' - just look...
As you may have heard, Google (who now owns YouTube) has signed an agreement with the General Services Administration that allows sites like Business.gov to serve their videos from YouTube. Although, we’ve only had a few videos accessible on Business.gov (mainly through our online gadget) we’ve been limited as to how we incorporate them into our pages. With the new YouTube capabilities, our goal is to seamlessly integrate relevant videos throughout the site and give small business owners another resource for good information....
Last week we kicked off a series of articles on measuring performance. This article, the second in the series, explains how we use the American Customer Satisfaction Index (ACSI) to gauge how satisfied our customers are with the information services provided on business.gov and how much time and money they believe they saved by visiting the site. What is the ACSI and how is it used for Federal websites? The ACSI methodology has been around since 1994 and is used in both the commercial and government sectors. The ACSI measures customer...
You talked and we listened. Over the last month, members of the Business.gov community have been discussing questions and concerns related specifically to their business. With these discussions there have been a few trends in discussion topics that the moderators and editors of Business.gov noticed. We are going to address these topics in Business.gov by researching and creating new pages. To start, this month, we are going to address three topics: Starting an Online Business, Exiting a Business and Business Legal Structures. Starting an...
The current economic climate has made it increasingly important to the public to track the performance of programs receiving federal funds. People want to know how their tax money is being spent and what the impact is. Are the programs spending the money in the right way? Are they achieving the goals and outcomes they set out to achieve? Measuring performance is in the spotlight like never before, but it doesn’t make it any easier. How is performance measured? On the website, ExpectMore.gov, the Office of Management and Budget (OMB)...
Well, its been a little over a month now since we opened the doors to the Business.gov Small Business Community and the interest and level of participation has exceeded all of our expectations. A few stats for the numerically inclined - since launching we have: Over 2,000 registered members - almost 50 new users a day! Over 350 members have introduced themselves - definitely not a shy bunch Tons of posts on our 5 forums - top 2 are Loans, Grants & Taxes with 165 posts, and Starting & Registering a Business, with 150 posts Many...
Starting the Dialogue Business Gateway is committed to supporting a more open and transparent dialogue between government and the public. Our recently launched Community is just one example of our commitment, but don’t overlook the other avenues we have implemented for conversation and collaboration. Through our Partners Program, we work with government agencies and industry partners to provide authoritative information that helps small business interact with the government. We also maintain and publish a list of federal points of...
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by ZanetaB, Former Moderator on Wednesday, July 22, 2009 - 11:46