Peggy E. (Peg) Gustafson was sworn in as SBA Inspector General on October 2, 2009. Ms. Gustafson previously served as General Counsel to Senator Claire McCaskill (D-MO), where she advised the...
Inspection and Evaluation Report 4-15: SACS/MEDCOR: Ineffective and Inefficient
On March 9, 2004, the OIG issued Inspection and Evaluation Report 4-15, SACS/MEDCOR: Ineffective and Inefficient. The objective of this review was to determine: (1) the effectiveness and efficiency of the Section 8(a) Business Development Program’s primary database, SACS/MEDCOR; and (2) SACS/MEDCOR’s future in the face of the Agency’s workforce transformation.
The OIG found that data in SACS/MEDCOR, including much of the data needed for the annual report to Congress, are often missing, not up to date and inaccurate. Furthermore, the OIG found that the system is difficult to use and has a poor reporting capability. Overall, SACS/MEDCOR is an ineffective and inefficient program management tool.
The OIG recommended that in the face of the Agency’s workforce transformation and the program’s shifting business processes, program officials conduct a business process analysis to determine what specific data are needed to support and manage the program. The OIG also recommended that once the business process analysis is complete, program officials, in conjunction with the Office of the Chief Information Officer, design, develop, and implement a management information system. This system should support the program mission and objectives, provide useful information for the Agency and its stakeholders, and enable the Agency to measure program results.