Management Issues in a Paperless Environment Inspection Report
- Title:
- Management Issues in a Paperless Environment Inspection Report
- AgencyName:
- Small Business Administration
- MajorOrganizationalSubdivision:
- Office of the Inspector General
- MinorOrganizationalSubdivision:
- None Selected
- Unit:
- Inspection and Evaluation Division
- Abstract:
- The Office of Inspector General (OIG) issued an inspection report that identifies security, legal, and organizational issues surrounding the implementation of a paperless office environment. Based on the issues identified, the OIG recommends that (1) the Chief Operating Officer require that each program, in consultation with the Office of the Chief Information Officer (OCIO) and the Office of General Counsel (OGC), identify the types of data requiring the highest level of security and privacy safeguards, (2) the OGC, in consultation withthe OCIO, develop contracts applicable to any certification authority or registration authority SBA might use in a Public Key Infrastructure, (3) the OCIO, in consultation with the OGC, limit future digital certificates to the minimum information necessary to complete Agency electronic transactions, (4) the OCIO and the OGC jointly develop a concise notice for periodic display on computer screens to remind SBA employees and contractors of their basic information security responsibilities, (5) the OGC, in consultation with program managers and OCIO, ensure contractual protections for the Agency when using electronic means to conduct business with resource partners and small businesses, and (6) a top-level SBA official, such as the Chief Operating Officer, head a central coordination group of managers, staff, and technical experts for electronic initiatives at the Agency.
- Purpose:
- The OIG initiated this inspection as a proactive effort to identify potential problems and to help SBA management successfully make the transition to a paperless environment. Over the next few years, the Agency will make greater use of electronic communications and work methods, while relying less on paper-based processes. Despite the enormous efficiencies promised by a paperless environment, SBA faces numerous security, legal, and work process challenges.
- AgencyProgram:
- N/A
- DistributorName:
- Office of Inspector General, Inspection and Evaluation Division
- DistributorOrganization:
- Small Business Administration
- DistributorStreetAddresss:
- M.S. 4115, 409 3rd Street, S.W.
- DistributorCity:
- Washington
- DistributorState:
- DC
- DistributorZip:
- 20416
- DistributorCountry:
- USA
- DistributorTelephone:
- (202) 205-7197
- DistributorFax:
- (202) 205-6922
- DistributorResourceDescription:
- 99-06-01
- DistributorOrderProcess:
- To obtain this report, contact the distributor at the above address and phone number.
- Distributor2Name:
- SBA Web Site
- Distributor2Organization:
- Small Business Administration
- Distributor2StreetAddress:
- 409 3rd Street, S.W.
- Distributor2City:
- Washington
- Distributor2State:
- DC
- Distributor2Zip:
- 20416
- Distributor2Country:
- USA
- Distributor2HoursOfService:
- 24 hours daily
- Distributor2OrderProcess:
- This report is available via the SBA Web Site in html or pdf format.
- Distributor2TechnicalPrerequisites:
- Access to Internet and an http browser.
- Distributor2AvailableLinkage:
- http://www.sba.gov/IG/paperlessreport.html
or
- http://www.sba.gov/IG/paperlessreport.pdf
- SourcesOfData:
- N/A
- AccessConstraints:
- None
- UseConstraints:
- None
- ContactName:
- Office of Inspector General, Inspection and Evaluation Division
- ContactOrganization:
- Small Business Administration
- ContactStreetAddress:
- M.S. 4115, 409 3rd Street, S.W.
- ContactCity:
- Washington
- ContactState:
- DC
- ContactZipCode:
- 20416
- ContactCountry:
- USA
- ContactTelephone:
- (202) 205-7197
- ContactFax:
- (202) 205-6922
- ScheduleNumber:
- N/A
- ControlIdentifier:
- SBA12040
- RecordSourceAgencyName:
- Small Business Administration
- RecordSourceUnit:
- Office of Administrative Services
- DateOfLastModification:
- 20000203