Federal Agencies

The National Ombudsman's primary mission is to assist small businesses when they experience excessive or unfair federal regulatory enforcement actions, such as repetitive audits or investigations, excessive fines, penalties, threats, retaliation or other unfair enforcement action by a federal agency.

    • The Small Business Paperwork Relief Act of 2002 (SBPRA) requires each Federal agency to establish a point of contact to act as a liaison between the agency and small business concerns. In addition, SBPRA requires the Office of...
    • Agencies must establish a policy for the reduction, and under certain circumstances, the waiver of civil penalties for violation of a statutory or regulatory requirement. Agencies may consider ability to pay in determining penalty...
    • Timeliness in responding to small entity comments. 30 days or less = A 31 to 60 days = B 61 days to 90 days = C 91 days to 120 days = D Over 120 days = F Notes: Response time is calculated...


    National Ombudsman and Assistant Administrator

    Brian Castro was appointed National Ombudsman and Assistant Administrator for Regulatory Enforcement Fairness at the U.S. Small Business Administration in August 2013.

    When small businesses...

    Connect With Us

    Office of Ombudsman
    409 3rd Street, S.W. Suite 7125
    Washington, DC 20416
    United States
    Fax: 202 481 5719
    TTY/TTD: 800-877-8339
    Toll Free: 888-734-3247