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Customer Service Excellence

Aug 05
Resource Partner Event
NOTE: This event has expired.

Customer Service Excellence

Business Planning

August 5, 2014 | 9:00 am PST - 12:00 pm PST

SCORE/SBA San Diego

550 West C Street, Suite 550, San Diego, CA,92101

SCORE San Diego

SCORE

This is a free event.

         FREE WORKSHOP                  All the business savvy in the world won't make you successful - Your customers do that! Without customers, there is no business. In this workshop you will learn how to make great impressions in any situation so customers keep coming back. In addition, we will focus on building existing customer relationships to bring more business. You will walk away with new skills and plans to succeed in wowing your customers. Topics include: . What do your customers really want? . How do you find that out? . Perceptions of bad service and how to fix it . Working with difficult, angry or frustrated customers . Making great impressions in person, on the telephone and via email . Proven, reliable customers methods that work . Training employees to "walk the talk" in customer service