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BusinessUSA: New Website to Help Small Businesses and Exporters Navigate the Federal Government

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BusinessUSA: New Website to Help Small Businesses and Exporters Navigate the Federal Government

By Karen Mills, Former SBA Administrator
Published: February 17, 2012 Updated: January 15, 2016

Today, the Obama Administration is launching a new online platform, BusinessUSA, to help small businesses and exporters of all sizes find information about available federal programs without having to waste time and resources navigating the federal bureaucracy. 

BusinessUSA, currently in “beta”, combines information and services from 10 different government agencies through one consolidated website and coordinate telephone support through a single 800#. The site already presents hundreds of business resources, in one place.

Whatever services a business owner is looking for, he or she can find it on BusinessUSA – whether it be support to grow a small business, export financing, counseling and training to help sell goods and services overseas, or various loan programs like SBA small business loans, USDA farm loans, and NOAA fishery loans.

To ensure that it is designed with the customer in mind, BusinessUSA was built with the active feedback of U.S. businesses and relevant online communities. To collect additional input from small business owners and entrepreneurs, we set up an easy-to-use mechanism to provide feedback to make the site even better.

It’s a “No Wrong Door” approach for small businesses and exporters, creating a common platform to match businesses with the services relevant to them, regardless of where the information is located or which agency’s website, call center, or office they go to for help.  The BusinessUSA initiative will modernize the federal government’s customer service channels and help streamline the process for today’s innovators and entrepreneurs to get their hands on information to help make better decisions.

As President Obama said in his State of the Union address, we need to give U.S. businesses every opportunity and tool to succeed. As part of his blueprint for an economy built to last, the President is committed to making our government leaner, smarter and more customer-friendly. BusinessUSA is an important step the Administration is taking to realize the President’s vision of a streamlined government that serves the 21st Century economy.


Karen Mills is the Administrator of the U.S. Small Business Administration.

About the Author:

Karen Mills

Former SBA Administrator

Karen Gordon Mills is the Former Administrator of the U.S. Small Business Administration. The SBA helps both Main Street and high-growth small businesses get access to capital, counseling, federal contracts, disaster assistance and more.


I hope some one from SBA will direct me to the Official who can process suggestions to enhance SBA functions. Would like to submit the suggestions and my experience in this field with him/her directly.Thanks.
Iam just amazed how the USA take their Small business so serious. I was checking your and read your president speech so amazing. now i understand why the US dominate the global market is because of the full support they give small business. we are learning so much from your SBA and it is a good initiative that South Africa needs to consider. I think some people before they start blaming the us Gov. just check other countries and their systems for small business and you will go back to your business smiling and appreciate your country.
yeah... i agree with what you said...
I like the look of Business USA and it's great to see the President taking small businesses so seriously. I'll taking a more detailed look around the website soon.
I doubt Obama is really looking to help "grow" small businesses, since he is all about big government. -Rachael Butts WordPress Designer
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