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Healthcare.gov- Gathering Public Feedback and Making Improvements

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Healthcare.gov- Gathering Public Feedback and Making Improvements

By ngoriel, SBA Official
Published: October 21, 2013

Note: This blog is from Healthcare.gov and first appeared on October 21.

We know using HealthCare.gov has been frustrating for many Americans. The initial consumer experience of HealthCare.gov has not lived up to the expectations of the American people. We are committed to doing better.

We’ve been gathering feedback since the day we launched – from our customer service representatives, social media channels, and online surveys and comments. And we’re listening.

We’ve been making changes to respond directly to your feedback and will continue to do so. A few of our most important changes so far:

  • You can now preview plans and prices available in your area without filling out the online application.
  • You can find out, with an improved calculator, whether your income and household size may qualify you for lower costs on your monthly premiums and out-of-pocket costs.
  • You can apply for coverage 4 ways: By phone, online, by mail with a paper application, or with the help of an in-person assister.
  • We’ve been adding educational online content where you tell us you need more information: About estimating your income, accounting for people in your household, eligibility rules, and more.

And please keep the feedback coming – on this blog post,  on any of our social media pages, or by using the little “Was this page helpful?” survey that appears near the bottom of most pages on the site.

We won’t rest until every American who needs affordable, high-quality coverage can get it - using whatever method works best for them.


About the Author:

Natale Goriel

SBA Official

Hi, my name is Natale and I'm serving as a Moderator for the SBA Community. Our goal is to continually improve this site to meet your needs, so we appreciate your feedback and participation.


I personally know a few that have had similar issues.
Excellent initiative by Healthcare.gov. it is important to make improvement with time, since every reform needs to be rectified & refreshed with time to give more benefits to its beholders.


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