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SBA’s Employee Satisfaction Scores Increase for 2nd Consecutive Year

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SBA’s Employee Satisfaction Scores Increase for 2nd Consecutive Year

By Karen Mills, Former SBA Administrator
Published: November 21, 2011 Updated: January 15, 2016

The Best Places to Work in the federal government rankings are out, showing overall employee satisfaction and commitment throughout the federal workforce.

I’m pleased to say that SBA’s overall score rose for the second consecutive year. I know that it happened because so many of our employees have been working – in both big and small ways – to make SBA a great place to work.  Our biggest jumps from 2010 to 2011 came in training and development, strategic management, and agency leadership.
As I told SBA employees today, my commitment is that SBA will maintain these gains and work on the areas that still need improvement.  We have already started to analyze the results and find even more ways to keep us on an upward path, and hopefully accelerate our increases from the past two years.  Also, we want to improve our ranking among the large agencies.
I want to publically thank all of the SBA employees around the country during this critical time for America’s small businesses.  They are on the front lines, working to help small businesses create jobs and strengthen our economy.
If you’re interested in learning about job opportunities at the SBA itself, go here:
And, as always, if you are interested in starting or growing your small business, please don’t hesitate to reach out to the hardworking staff at your local SBA office or SBA partner by going to
Karen Mills is the Administrator of the U.S. Small Business Administration. Full bio...

About the Author:

Karen Mills

Former SBA Administrator

Karen Gordon Mills is the Former Administrator of the U.S. Small Business Administration. The SBA helps both Main Street and high-growth small businesses get access to capital, counseling, federal contracts, disaster assistance and more.


Congrats to the SBA. This is truly a great accomplishment. From my brief time working in the federal government I have seen the importance of employee evaluation and approval of the agency practices and how they drive performance. It is crucial to the efficiency of the federal government to evaluate their offices, bureaus and agencies so they can find ways developed and retain employees. Pay freezes and hiring cutbacks in the federal government are discouraging to job seekers. Through these assessments agencies are able to isolate what they are doing correctly, and where they need improve so they can provide an environment that attracts talented individuals to a career in public service.

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