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SCORE Mentors Convene to Share Experiences, Improve Client Outcomes

SCORE Mentors Convene to Share Experiences, Improve Client Outcomes

By bridgetwpollack, Guest Blogger
Published: August 21, 2013

This past week, over 300 of our SCORE volunteers, comprised of chapter chairs, district directors and regional vice presidents from across the country, assembled in Dallas, Texas to kick off the 2013 National Leadership Conference. This fantastic annual three-day conference brings together our incoming and experienced SCORE leaders so that they may share their experiences and best practices for achieving small business success.

Volunteers attended nine different workshops that were presented by long-time, fellow volunteers and covered a wide range of topics such as Client Service Quality, Starting a Workshop Program and Marketing Tools for Your Chapter. The “Client Service Quality” workshop focused on the importance of measuring client interactions and tools/methods available for doing so. Achieving successful client outcomes is the top priority for every single one of our chapters, and measurement are critical to making sure they are on the right path.

SCORE’s “SLATE” methodology was reinforced again and again throughout the conference as successful client interactions were at the core of every discussion. The SLATE approach requires that mentors:

  • Stop and Suspend Judgment
  • Listen and Learn
  • Assess and Analyze
  • Test Ideas and Teach with Tools
  • Expectation Setting and Encouraging the Dream

Mentors from Dallas SCORE Chapter

During each conference session, mentors from chapters small and large, rural and urban, shared with one another their client experiences and the best ways to address the challenges they see clients regularly face in starting or growing their businesses. A technology-focused session highlighted new tech offerings that all small business owners should be aware of, such as email marketing, important social media platforms and customer relationship management (CRM) tools. By keeping mentors’ knowledge of available tools fresh, small business clients are afforded the most relevant and effective advice. 

The final event of the National Leadership Conference was the 2013 SCORE Awards Gala – a celebration of entrepreneurship, organizations and individuals who support small business in America, and enterprises who have achieved great success with the help of SCORE. Hearing these inspirational award winners’ stories of veterans, women, young people and encore entrepreneurs who have made their small business dreams come true was a fantastic and fitting capstone to the week.

You too can take advantage of the experience, knowledge and passion offered by SCORE mentors by requesting a mentor today. Take it from one 2013 SCORE Award winner who advised other small business owners in her acceptance speech, “Run, don’t walk, to SCORE!”

SCORE Chairman of the Board, Jerry Glenn, presents the 2013 SCORE Award for Outstanding Innovative Small Business to Sherrí Hansen, owner of Culinary Kids, LLC.

About the Author:

Bridget Weston Pollack

Guest Blogger

Bridget Weston Pollack is the Vice President of Marketing and Communications at the SCORE Association. She is responsible for all branding, marketing, PR, and communication efforts. She focuses on implementing marketing plans and strategies to facilitate the growth of SCORE’s mentoring and trainings services. She collaborates with SCORE volunteers and develops SCORE’s online marketing strategy.