Help on a reasonable policy for reporting damage
by Kweiger, Window Shopper
- Created: January 26, 2014, 2:43 pm
I recently sent a small shipment of my food product to a major grocery store. I emailed when they received the shipment to ask if it arrived safely and they said nothing was broken. Then two weeks later they wanted a refund for four broken items. I felt like they should have reported the damage sooner. What is a reasonable policy and timeframe for reporting damage in shipping? Is 48 hrs after receipt reasonable? This is for shipping to places like whole foods and Kroger. Note that I did offer a full refund in this case since I currently have no policy.
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