Rectifying Errors, Refund Policies and such
by petrosianii, Window Shopper
- Created: September 20, 2009, 4:43 pm
'I don't like losses, Sport. Nothin' ruins my day more than losses.' --Gordon Gekko (played by Michale Douglas) in Wall Street.
Boy, I felt like that yesterday. A major error in one of our PR campaigns cost me a nice little sum of money. And it certainly did ruin my day. In fact, I'm still upset about it because it was an error that could have been easily caught and fixed before publication, had we just followed the procedures set in place.
Communication is so important. I mean, miscommunication can
cost our business dearly, very quickly too.
My question for discussion is: How does your business rectify errors? Do you always give refunds? If not, what other recompense do you offer? I'm talking about those cases where you or a member of your staff is clearly in the wrong with respect to a deliverable, project or communicating the wrong information, etc.
How do you prevent these types of errors? What sort of refund policiesdo you have, if any?
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