C. Natalie Lui Duncan

C. Natalie Lui Duncan

Deputy Chief Human Capital Officer on detail as the National Ombudsman / Assistant Administrator for Regulatory Enforcement Fairness (Acting)
Natalie Lui Duncan

Natalie Lui Duncan is the National Ombudsman / Assistant Administrator for Regulatory Enforcement Fairness (Acting) with the U.S. Small Business Administration (SBA).

Mrs. Duncan, a career member of the Senior Executive Service, is the Deputy Chief Human Capital Officer of the SBA.  From October 2015 to June 2016, she served as the Agency’s Acting Chief Human Capital Officer.

In collaboration with the Agency’s Chief Human Capital Officer, she is responsible for advising the SBA senior leadership on strategies, policies, and implementation guidance across a diverse portfolio of human capital matters. She is also responsible for managing day-to-day operations of the SBA Office of Human Resources Solutions.  Her portfolio spans the full spectrum of the human capital lifecycle, including talent acquisition, development, mobilization, and retention, leader development, performance management, strategic workforce shaping, executive resources, employee / labor relations, compensation / benefits administration, and HR information systems management.

Before coming to SBA, Mrs. Duncan served six years in the U.S. Department of Defense, including five years of service as a Highly Qualified Expert, a position which was functionally, and as a matter of protocol, equivalent to a Brigadier General.  As the Special Assistant to the (4-Star) Commanding General (CG), U.S. Army Training and Doctrine Command, she served as the CG’s personal representative at the Pentagon on all manpower and personnel matters.  She has worked to strengthen civil-military relations at the highest echelons of the Department of the Army.  As the Director of Information Resources Management with the Army Civilian University, and as part of the Army Profession Campaign, Mrs. Duncan was responsible for making policy recommendations to the most senior Army civilian and military officials on the integration of civilian and military personnel and on ways to strengthen the competence, character, and commitment of the Army’s 280,000+ civilian personnel.

Prior to her service with the Department of Defense, Mrs. Duncan served in the U.S. Department of Homeland Security as Senior Advisor to the Director of U.S. Citizenship and Immigration Services.  As a principal advisor to the Director, she coordinated significant policy and operational decisions across Agency and provided oversight on key human capital and information technology management matters.

Mrs. Duncan served on the Board of Visitors of the National Defense University, the Nation’s preeminent national security institution for Joint Professional Military Education and interagency education, for 4 ½ years.  As a Member of the Board of Visitors, she exercised governance and oversight of the National War College, the Eisenhower School, the Information Resources Management College, the Joint Forces Staff College, and several research centers, which collectively serve 5,400 students annually drawn from 60+ countries.

Prior to her government service, and for nearly a decade, Mrs. Duncan served in the Silicon Valley technology industry in progressively more senior global strategy, operations, and human capital management positions with both start-ups and established companies.  As a management consultant, she led large-scale change management engagements for, and delivered human resources consulting services to, Fortune 100 clients, start-ups, and non-profit institutions.
Mrs. Duncan was awarded two degrees by Stanford University—including a Master of Arts Degree in Sociology-Organizational Studies, and a Bachelor of Arts Degree in History.  She is a SHRM Senior Certified Professional (SHRM-SCP) in Human Resource Management.