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Fast-growing Accounting Firm Uses SBA Microlender/EIDL to Stay Ahead of Demand

BUFFALO, NY – For Veronica Deas, the U.S. Small Business Administration’s microloan program through the Westminster Economic Development Initiative (WEDI) has allowed access to crucial funding to open a second location and stay ahead of customer demand.

Ravenell Services, LLC, located in Buffalo and Niagara Falls, New York provides tax preparation, payroll, accounting, and budgeting services and is a sole proprietorship business that started in 2007.

“My firm is only one of the few providers in the area that provides full range bookkeeping,” Deas said.

Ravenell Services, LLC, a minority, women-owned business first got of the ground with the help of SBA’s resource partner SCORE Buffalo Niagara. The company received start-up assistance, attended SCORE’s Starting and Managing Your Own Business and the SBA/SCORE annual Straight Talk conference.

The all-day seminar and conference allowed Ravenell Services, LLC to become educated in business insurance and banking and preparing a business plan.

SCORE Buffalo Niagara provides small business counseling to help small businesses achieve their business goals. Our 70+ volunteers have many decades of real-world business experience to share with entrepreneurs. SCORE’s experienced business mentors provide general business advice on every aspect of business planning, start-up, management and growth.

“The programs and services from the SBA were really helpful and allowed my business to gain momentum from the start,” said Deas. “I was able to stay ahead of customer demand and continue to provide revenue for my company.”

The next several years led to a series of changes and increased customer flow that drastically altered the company’s services and helped lead to continued growth. In 2016 the company opened a second location in order to meet demand.

Deas said Ravenell Services, LLC key to success is their focus on the customer experience. “Customer services comes along way,” says Deas. “It’s important to be flexible and to understand your clients needs. It’s about understanding and being flexible.” Customer consistency and referrals continue to be Deas main goal.

At the start of the pandemic, Deas continued her operations. She obtained a Economic Injury Disaster Loan (EIDL) which allowed her purchase PPE, equipment and continue payroll.

“You’ve got to stay focused,” she says. “You shouldn’t be afraid to make mistakes and should always

speak in a voice that says, “I know I can.”

She says its also crucial to have good mentors and a good team, while recalling her SCORE counseling assistance.

SBA is here to help small businesses overcome the challenges created by this health crisis. We help in financing, education and training and government contracting. We aim to help entrepreneurs start and grow their businesses and keep them thriving. For more information, please contact your local SBA Buffalo district office at (716) 551-4301 or visit us online at sba.gov/ny/buffalo.