Most companies focus on acquiring new customers, which is definitely important. But did you know that acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one? Focusing on that bottom line, increasing customer retention rates by 5% will increase profits by 25% to 95%. And who doesn’t want more profit? This workshop focuses on how to deliver superlative customer service to decrease your expenses and increase your revenue. Discover how companies have raised customer service to a new level. Learn practical tips to create quality relationships with your customers and clients (both internal and external) by shifting your culture to ensure that customers want to return. This workshop is designed to be highly interactive.