Resource Partner Event
Sep 06
NOTE: This event has expired.

Cherish Your Customers

Managing a Business

September 6, 2017 | 10:00 am CDT - 12:00 pm CDT

Location Name:
UTSA Downtown Campus -- Durango Building 2.316

501 W. Cesar E. Chavez Blvd., San Antonio, TX,78207

UTSA SBDC Training Department

UTSA Small Business Development Center

This is a free event.

Most companies focus on acquiring new customers, which is definitely important. But did you know that acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one? Focusing on that bottom line, increasing customer retention rates by 5% will increase profits by 25% to 95%. And who doesn’t want more profit? This workshop focuses on how to deliver superlative customer service to decrease your expenses and increase your revenue. Discover how companies have raised customer service to a new level. Learn practical tips to create quality relationships with your customers and clients (both internal and external) by shifting your culture to ensure that customers want to return. This workshop is designed to be highly interactive.