Discover the importance of first impressions, dress and appropriate business language. Learn basic selling concepts, why sales training is important and how your attitude affects customer service. We will identify what customers need and expect from your business and how to develop a customer service philosophy. Maryland Women's Business Center is located at Bowie Business Innovation Center at Bowie State University, Room 2312. Note our Policy: No refunds issued for workshops not attended. No walk-ins allowed in our Bowie location. You MUST register online at www.marylandwbc.org/training so that we can save a place for you in the workshop.