Resource Partner Event
Feb 09
NOTE: This event has expired.

Leadership Skills: Managing People and Conflicts

Business Planning

February 9, 2018 | 9:00 am PST - 12:00 pm PST

Location Name:
SBA Entrepreneur Center

455 Market Street, Suite 600, San Francisco, CA,94105



This workshop teaches you six (6) conflict resolution techniques you can confidently use to win cooperation, influence management and co-workers, win their respect and overcome stereotypes. You will learn the skills essential for resolving conflicts with managers, staff, co-workers, suppliers and customers. Whether you have a basic or advanced understanding of conflict resolution skills, you will learn "state-of-the art" communication techniques necessary to inspire teamwork, motivate people toward a goal, tie company and employee interests, enlist support from upper management, sell customers more effectively, and get what you want accomplished. Topics Covered: Becoming a more effective leader by using communication skills that get results within a diverse workforce Resolving conflicts with aggressive people and getting the most from non-assertive types Using the technique of "anticipation" to win cooperation, influence, gain respect and overcome stereotypes How to use "self-interest" to inspire teamwork, motivate people toward a goal, win support from management and sell customers Using "meta-talk" to resolve conflicts with people with an "attitude" who are uncooperative How to use "limit-setting" to make sure work is done in a timely manner 10 tips for avoiding conflict and getting results when emailing Using the powerful technique of "consequences" to resolve conflicts with people who are uncooperative, irresponsible, extremely unprofessional or who chronically work at sub-standard performance levels