SBA Participating Event
Jun 20
NOTE: This event has expired.

Creating a Culture of Outstanding Customer Service

Managing a Business

June 20, 2018 | 9:00 am EDT - 12:00 pm EDT

Location Name:
KSU Center

3333 Busbee Drive, Room 402, Kennesaw, GA,30144

UGA SBDC at KSU and UGA SBDC International Trade Center


Dr. Susan Raines, KSU Conflict Management. Happy customers, clients and patients don’t happen by accident. Successful organizations create positive cultures of customer service based on a firm foundation of conflict prevention and management skills and processes. An unhappy customer tells an average of 9 others, while a happy customer tells only one! The good news is that when a customer is unhappy, the company can do a lot to recapture their business and make them more loyal than ever. This training provides detailed suggestions about how organizational leaders can create a culture designed to create loyal customers whose expectations are consistently met or exceeded.