SCORE Protecting Your Most Valuable Asset: Handle Your People with Care

Event description

This session highlights why protecting your people is protecting your business. You’ll uncover hidden struggles that weaken trust and performance, learn simple checkpoints to spot issues early, and see how to balance structure with care so systems support not exhaust your team. Walk away with practical tools to strengthen retention, improve service, and fuel business growth through a healthier culture.

By the end of this session, you will be able to:

• Recognize why workplace culture matters even (and especially) in small businesses and startups.
• Identify the 5 Silent Struggles that quietly sabotage teams, trust, and performance.
• Apply simple Check Points to address hidden culture problems before they grow.
• Understand the cost of culture neglect and its impact on retention, service, and profits.
• Balance structure and care so your systems protect, not exhaust, your people.

Our Presenter, Wendy Tolbert

Wendy Tolbert is the co-founder of Tolbert Consulting Group LLC, where she helps organizations align strategy, optimize execution, and heal workplace culture for sustainable success. With over 25 years in the technology industry, she combines technical expertise with a passion for building healthier, more effective teams. Her work spans portfolio, program, and project management, PMO leadership, audits, and optimization, always with a people-first approach.

As a coach and speaker, Wendy delivers team-1:1 and team coaching, team building workshops, leadership development training, and keynote sessions on toxic workplace healing & renewal and emotional intelligence for sales kickoffs, conferences, conventions, and retreats. She is also the author of Fiddlehorn at Work: Book 1 of the Fiddlehorn Chronicles, a spiritual allegory exploring the roots and impacts of toxic workplace culture in modern work environments.

Wendy holds an MS in Computer and Information Systems and multiple project management industry certifications. She loves spending time with family and friends, traveling, and spontaneous adventures. She values genuine connections and believes we are better together when we show up as our authentic selves.