SBA 2020-06-12 13:14:51 Engage with customers to identify at least two existing major customer-facing services that contain high-value data or content as first-move candidates to make compliant with new open data, content, and web API policy. 90 Days 2012/08/21 select 2-1-status completed 2.1 Paragraph on customer engagement approach 90 days 2012/08/21 textarea 2-1-1-customer-engagement-approach SBA Customers Program offices, small business owners, surety companies, bonding agencies and agents Customer Engagement Actual Activities Method: Email, telephone and face to face meetings Scope: Discuss and prioritize top 3 potential services per program office that maybe be optimized for mobile Timeframe: 8/1/12 – 8/10/12 Method of incorporating feedback: Action items from meeting minutes and executive recommendations. Customer Engagement Planned Activities Method: Email, telephone and face to face meetings, blogs, surveys and message boards Scope: Using popular vote amongst customers, select the top 3 most highly ranked potential services agency-wide that maybe be optimized for mobile. Timeframe: 8/13/12 – Ongoing Method of incorporating feedback: Survey feedback, focus group consensus, action items from meeting minutes and executive recommendations 2.1 Prioritized list of systems (datasets) 90 days 2012/08/21 text 2-1-2-name DSBS (Dynamic Small Business Search) text 2-1-2-description The Small Business Administration maintains the Dynamic Small Business Search (DSBS) database. As a small business registers in the System for Award Management, there is an opportunity to fill out the small business profile. The information provided populates DSBS. DSBS is another tool contracting officers use to identify potential small business contractors for upcoming contracting opportunities. Small businesses can also use DSBS to identify other small businesses for teaming and joint venturing. select 2-1-2-scope both text 2-1-2-customer Citizens, Business Owners, Financial Institutions, and business procurement offices text 2-1-2-uii 000001001 1 Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use. 90 Days 2012/08/21 select 7-1-status completed 7.1 Paragraph on customer engagement approach 90 days 2012/08/21 textarea 7-1-1-customer-engagement-approach SBA Customers Program offices, small business owners, surety companies, bonding agencies and agents Customer Engagement Actual Activities Method: Email, telephone and face-to-face meetings, blogs, and surveys Scope: Discussed and prioritized top 3 potential services per program office that maybe be optimized for mobile; then, using popular vote amongst customers, selected the top 3 most highly ranked potential services agency-wide to optimize for mobile. Timeframe: 8/1/12 – 8/10/12 Method of incorporating feedback: Action items from meeting minutes and executive recommendations; survey feedback, focus group consensus. Customer Engagement Planned Activities Method: Email, telephone and face to face meetings, blogs, surveys and message boards Scope: Implement message boards for customer engagement; identify addtional candidate service that maybe be optimized for mobile. Timeframe: In Progress Method of incorporating feedback:TBD 7.1 Prioritized list of systems (datasets) 90 days 2012/08/21 text 7-1-2-name DSBS (Dynamic Small Business Search) text 7-1-2-description The Small Business Administration maintains the Dynamic Small Business Search (DSBS) database. As a small business registers in the System for Award Management, there is an opportunity to fill out the small business profile. The information provided populates DSBS. DSBS is another tool contracting officers use to identify potential small business contractors for upcoming contracting opportunities. Small businesses can also use DSBS to identify other small businesses for teaming and joint venturing. select 7-1-2-scope both text 7-1-2-customer Citizens, Business Owners, Financial Institutions, and business procurement offices text 7-1-2-uii 000001001 1 Establish an agency-wide governance structure for developing and delivering digital services 6 months 2012/11/23 select 4-2-status completed textarea 4-2-policy The Business Technology Investment Council (BTIC) and the Business Technology Investment Advisory Committee (BTI-AC) are the executive oversight bodies for the Small Business Administration’s (SBA) Information Technology Investment Management (ITIM) processes and transformational Business processes which constitute the agency’s Enterprise Architecture (EA). In direct response to the Digital Strategy Milestone #4.2 outlined in the, May 23, 2012 Digital Government: Building a 21st Century Platform to Better Serve the American People strategy document, SBA has decided to incorporate digital services into these two governing bodies existing policies and procedures. Both the BTIC and BTI-AC have updated their defined scope of authority, core principles and roles and responsibilities to reinforce the establishment of the agency’s commitment to digital services governance structure to: Set specific measurable goals for delivering better services at lower costs Establish agency-wide standards for content lifecycle management, adoption of third-party online tools, mobile application delivery and sharing (e.g., infrastructure and digital information) Currently, SBA is developing a supplemental document for formal review and approval that will serve as an appendix to our existing BTIC Charter. This document will serve as both a process document and a checklist that the BTIC membership will use to review all existing and new investments to ensure that they provide valued services, interoperability, and openness to provide the best tools and information to the American public text 4-2-link https://www.sba.gov/about-sba/sba_performance/open_government/digital_sba/governance_approach_summary_and_documentation Develop an enterprise-wide inventory of mobile devices and wireless service contracts 6 months 2012/11/23 select 5-2-status completed 5.2 Develop wireless and mobile inventory 6 months 2012/11/23 text 5-2-1-component select 5-2-1-inventory-status completed 1 Implement performance and customer satisfaction measuring tools on all .gov websites 8 months 2013/1/22 select 8-2-status completed 8.2 Implement performance measurement tool 8 months 2013/1/22 select 8-2-1-tool yes textarea 8-2-1-implementation SBA uses Google Analytics to track performance metrics on the agency’s main website (http://www.sba.gov) and has implemented GSA’s DAP analytics on other domains and sub-domains. text 8-2-1-percent 100% text 8-2-1-url http://www.google.com/analytics 8.2 Implement customer satisfaction tool 8 months 2013/1/22 textarea 8-2-2-implementation SBA uses the American Customer Satisfaction Index (ACSI) Foresee survey tool to measure customer satisfaction on its public website. The Agency uses ACSI results to identify which elements have the greatest influence on satisfaction and future customer behavior. Annual and quarterly reports are published by Foresee as "Satisfaction Indexes." text 8-2-2-url https://www.foresee.com/insights/research/ Ensure all new IT systems follow the open data, content, and web API policy and operationalize agency.gov/developer pages 12 months 2013/05/23 select 1-2-status in-progress 1.2 Document policy for architecting new IT systems for openness by default 6 months 2012/11/23 textarea 1-2-1-description The SBA uses the Data Management Policy as a guide for disseminating high-value data sets. This policy addresses protections for security, privacy, confidentiality, and other traditional concerns that may warrant redaction of some information in our datasets. Identification of a data set does not mean that SBA will release the entire data set without appropriate redactions. We regularly update the SBA high-value data inventory to reflect the Agency’s data inventory activities. 1.2 Develop Data Inventory Schedule - Summary 17 months 2013/10/23 textarea 1-2-4-data-inventory-schedule-summary In order to ensure all data assets from each program in the agency will be identified and accounted for in its Enterprise Data Inventory, the SBA is focused on linking various information management programs together. Specifically, the SBA Enterprise Data Inventory is considered complete when each Program Office (PO) has accounted for all datasets used in the agency’s information systems that can be made public. The SBA Enterprise Data Inventory provides a schedule and a methodical approach for completing this task. Each SBA PO will review data from each of its information management programs to identify a complete list of information collections, record schedules, and IT investments that contain data. Once the list is complete, POs will proceed with inventorying the datasets contained in those information systems. 1.2 Develop Data Inventory Schedule - Milestones 17 months 2013/10/23 text 1-2-5-data-inventory-schedule-milestones-title Develop Initial Enterprise Data Inventory (EDI) Post Initial Public Data Listings Quarterly Update to EDI Quarterly Update to EDI Quarterly Update to EDI Quarterly Update to EDI Quarterly Update to EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI. Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI Quarterly Update to Expand EDI textarea 1-2-5-data-inventory-schedule-milestones-description Create Enterprise Data Inventory and post JSON File to sba.gov/data and OMB MAX site Review Enterprise Data Inventory and post non-sensitive datasets on SBA's website Work with Program/Functional Offices to collect data assets and update the inventory Work with Program/Functional Offices to collect data assets and update the inventory Work with Program/Functional Offices to collect data assets and update the inventory. Work with Program/Functional Offices to collect data assets and update the inventory. The metadata schema for all datasets were migrated to Open Data Metadata schema 1.1. Identified all API available through SBA.GOV and added them to the public data listing. The agency’s EDI has been migrated to inventory.data.gov The agency’s EDI has been migrated to inventory.data.gov and 12 more datasets were updated to inventory.data.gov. 11 datasets were removed from the previously published dataset, as it has been moved from SBA to businessusa.gov. Added 59 more datasets to the agency’s EDI on inventory.data.gov, including 3 datasets that are part of the IDC Quartely release for August. Added 168 more datasets to the agency’s EDI on inventory.data.gov Added 115 more datasets to the agency’s EDI on inventory.data.gov. Added 66 more datasets to the agency’s EDI on inventory.data.gov Added 10 more datasets to the agency’s EDI on inventory.data.gov Added 58 new dataset to the agency’s EDI on inventory.data.gov Added 2 new datasets to the agency’s EDI on inventory.data.gov The agency’s EDI has been migrated to inventory.data.gov and 2 more datasets were updated to inventory.data.gov. 10 public datasets were removed from the previously published dataset, as it has been using unsupported API's. SBA added 55 new public datasets to the Agency’s Enterprise Datasets Inventory to be published on www.data.gov. Added 23 non-public APIs to the EDI while continuing the efforts to identify and document additional APIs - public, restricted, or non-public. Added one public dataset and updated four existing public datasets with new associated resources. Additional datasets/APIs are pending for program office responses. Added 59 more datasets to the Agency’s EDI on inventory.data.gov. Added 41 more datasets and 4 APIs to the Agency’s EDI on inventory.data.gov. Added 16 more datasets to the Agency’s EDI on inventory.data.gov. Added 7 more datasets to the Agency’s EDI on inventory.data.gov. Added 70 more datasets to the Agency’s EDI on inventory.data.gov. Added 18 datasets to the Agency’s EDI on inventory.data.gov. Added 66 datasets to the Agency’s EDI on inventory.data.gov. Added 10 public datasets and 4 non-public APIs to the Agency’s EDI on inventory.data.gov. Added 33 public datasets to the Agency’s EDI on inventory.data.gov. text 1-2-5-data-inventory-schedule-milestones-date November 29, 2013 November 29, 2013 February 28, 2014 May 31, 2014 August 31, 2014 November 30, 2014 February 28, 2015 May 31, 2015 August 31, 2015 November 30, 2015 February 28, 2016 May 31, 2016 August 31, 2016 November 30, 2016 February 28, 2017 May 31, 2017 Aug 31, 2017. Nov 30, 2017. February 28, 2018 May 31, 2018 August 31, 2018 November 30, 2018 February 28, 2019 May 31, 2019 August 31, 2019 November 30, 2019 February 28, 2020 June 15, 2020 textarea 1-2-5-data-inventory-schedule-milestones-expand-description Developed a robust, enterprise-wide data inventory. Added new datasets and make progress in developing the EDI. Added new datasets and made progress in developing the EDI. Added new datasets and made progress in developing the EDI. SBA has also identified 3 new datasets that have been published on both the EDI and PDL. This takes the total number of published datasets to 10.The Open Data Working Group at SBA has also approved the charter and is working on the approval of the SOP. SBA added 3 new datasets, namely SBA Email RSS, Office of Advocacy News Update File, and Size Standards dataset. SBA added 5 new datasets, namely SBA Disaster Loan Data - Superstorm Sandy, SBA Disaster Loan Data FY2011, SBA Disaster Loan Data FY2012, SBA Disaster Loan Data FY2013, and SBA Disaster Loan Data FY2014. Added 12 additional public datasets to the inventory, taking the total number of public datasets to 35. There are another 11 datasets that are non-public and are in the process of being made publicly available in the next quarter. Added 12 additional public datasets to the inventory, taking the total number of public datasets to 37. Removed 11 datasets from the previously published dataset, which has been moved from SBA to businessusa.gov Added 59 additional public datasets to the inventory, taking the total number of public datasets to 95. Added 170 additional public datasets to the inventory that inlcudes SBA IT Reform Cost Savings/Avoidance, taking the total number of public datasets to 265. Added 115 additional public datasets to the inventory that includes changes to SBA IT Reform Cost Savings/Avoidance SBA Disaster Loan Data FY2008, SBA Disaster Loan Data FY2009, SBA Disaster Loan Data FY2010 and SBA Disaster Loan Data FY2015, added approved SBA FITARA implementation Plan taking the total number of public datasets to 380. Added 66 additional public datasets to the inventory that includes changes to Small Business Profiles for the States and Territories for 2016, ScaleUp America Communities, Regional Innovation Clusters, Procurement Technical Assistance Centers, Certified Development Company, Veteran's Business Outreach Center, Womens Business Center, SCORE Chapter, Small Business Development Center, U.S. Export Assistance Center, Disaster Field Office, SBA Regional Office & SBA District Offices taking the total number of public datasets to 446. Added 10 additional public datasets to the inventory that includes the Small Business Procurement Scorecard Overview from 2007 to 2015 and SBA 7(a) and 504 Loan Data Reports from 1990 to 2016, taking the total number of public datasets to 456. Added 59 additional public datasets to the inventory that includes the SBA Disaster Loan Data from 2004 to 2007 and Small Business Profiles for the States and Territories for 2011, and a non-public dataset taking the total number of datasets to 515. Added one additional public and one non-public dataset to the inventory, taking the total number of datasets to 517. Added one additional public and one restricted-public dataset to the inventory, taking the total number of datasets to 509.Removed 10 public datasets from the previously published dataset, as it has been using unsupported API's. Added 55 public datasets to the inventory, taking the total number of datasets to 564. Added 23 non-public APIs to the inventory, taking the total number of APIs to 24 and the total number of datasets to 587. Added one new public dataset to the EDI and updated four existing public datasets with new associated resources, taking the total number of datasets to 588. Added 59 additional public datasets to the Agency’s Inventory that includes the Small Business Profiles for the States and Territories for 2018. Added 41 public datasets and 4 public APIs to the Agency’s Inventory. Added 16 public datasets to the Agency’s Inventory. Added 7 public datasets to the Agency’s Inventory. Added 70 public datasets to the inventory that includes the Small Business Profiles for the States and Territories for 2019. Added 18 public datasets to the inventory that includes the 2018 Small Business Procurement Scorecard Overview, Find Local Assistance, and the Lending Statistics for Major Programs Weekly Reports. Added 66 public datasets to the inventory that includes the 2019 Small Business Profiles for the Congressional Districts reports, and additional Lending Statistics for Major Programs Weekly Reports. Added 10 public datasets and 4 non-public APIs to the inventory that includes new Lending Statistics for Major Programs Weekly Reports and new APIs to retrieve US Staffing data and SAM data. Added 33 public datasets to the inventory that includes Lending Statistics for Major Programs Weekly Reports and COVID-19 relief reports: 7 SBA Paycheck Protection Program (PPP) Loan reports and 7 Economic Injury Disaster Loan (EIDL) reports. textarea 1-2-5-data-inventory-schedule-milestones-enrich-description Developed a single repository to document and categorize the Department's enterprise data assets. Validated publically-available datasets and enhanced metadata to improve public access to information. Added new datasets and made progress in developing the EDI. Added new datasets and made progress in developing the EDI. The Solution Architecture Team at SBA is working on a Pilot process with the Government Contracting and Business Development group to identify and publish datasets in the near future. The Solution Architecture Team at SBA worked on a Pilot process with a Government Contracting and Business Development group to identify and publish datasets in the near future. The Solution Architecture Team at SBA worked with Office of Disaster Assistance to publish 5 new datasets. Apart from adding additional datasets, the metadata quality for all the datasets was improved. Dataset resources that were previously grouped were moved to individual datasets to provide more clarity. The relationship between related datasets has been established. Apart from adding additional datasets, the metadata quality for all the datasets was improved. Apart from adding additional datasets, the metadata quality for all the datasets was improved. Apart from adding additional datasets, the metadata quality for all the datasets was improved. : Apart from adding additional datasets, the metadata quality for all datasets was improved. Apart from adding additional datasets, the metadata quality for all datasets was improved. Apart from adding additional datasets, the metadata quality for all datasets was improved. Apart from adding new datasets, the metadata quality for all datasets was improved. Apart from adding new datasets, the metadata quality for all datasets was improved. Apart from adding new datasets, the metadata quality for all datasets was improved. Apart from adding new datasets, the metadata quality for all datasets was improved. Apart from adding new datasets/APIs, the metadata quality for all datasets was improved. Apart from adding one new dataset, SBA continued to improve metadata quality and expect to receive more datasets/APIs from program offices. Apart from adding 59 new datasets, SBA continued to improve metadata quality and expect to receive more datasets/APIs from program offices. Apart from adding new datasets, SBA continued to improve metadata quality and publish more APIs. Apart from adding new datasets, SBA continued to improve metadata quality and identify/publish more APIs. Apart from adding new datasets, SBA continued to improve metadata quality and identify/publish more APIs. Apart from adding new datasets, SBA continued to improve metadata quality and identify/publish more APIs. Apart from adding new datasets, SBA continued to improve metadata quality and identify/publish more APIs. Apart from adding new datasets, SBA continued to improve metadata quality and identify/publish more APIs. Apart from adding new datasets, SBA continued to improve metadata quality and identify/publish more APIs. Apart from adding new datasets, SBA continued to improve metadata quality and identify/publish more APIs. textarea 1-2-5-data-inventory-schedule-milestones-open-description Validated publically-available datasets and enhanced metadata to improve public access to information. Expanded the number of datasets available to the public. Expanded the number of datasets available to the public. Expanded the number of datasets available to the public. Expanded the number of datasets available to the public. Expanded the number of datasets available to the public. Expanded the number of datasets available to the public. Expanded the number of datasets available to the public. Expanded the number of datasets available to the public. Expanded the number of datasets available to the public. : Expanded the number of datasets available to the public. Expanded the number of datasets available to the public. Expanded the number of datasets available to the public. Expanded the number of datasets available to the public. Expanded the number of datasets available to the public. Validated publically-available datasets and enhanced metadata to improve public access to information. Validated publically-available datasets and enhanced metadata to improve public access to information. In addition to adding new APIs, SBA continued to identify and document APIs - public, restricted, or non-public. In addition to adding new dataset, SBA continued to identify and document datasets/APIs - public, restricted, or non-public. In addition to adding 59 datasets for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted, or non-public. In addition to adding 41 new datasets and 4 public APIs for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public. In addition to adding 16 new datasets for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public. In addition to adding 7 new datasets for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public. In addition to adding 70 new datasets for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public. In addition to adding 18 new datasets for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public. In addition to adding 66 new datasets for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public. In addition to adding 10 new public datasets and 4 non-public APIs for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public. In addition to adding 33 new public datasets for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public. 1 1.2 Develop Customer Feedback Process 17 months 2013/10/23 textarea 1-2-6-customer-feedback-process SBA welcomes public input and feedback on our implementation of federal digital strategy and open data requirements. SBA uses the following methods to engage with customers and collect input on data. 1. The Data.gov Contact page, at https://www.data.gov/contact, provides a forum for two-way communication with customers, who can submit and view feedback related to agency datasets. 2. Customers may send us feedback via email at Opendatafeedback@sba.gov. 3. Customers may contact us via the SBA Answer Desk at 800-827-5722. 4. Program offices may use additional means to best engage their specific stakeholders. 1.2 Develop Data Publication Process 17 months 2013/10/23 textarea 1-2-7-data-publication-process SBA's Office of the Chief Information Officer (OCIO) established an Open Data Working Group (ODWG) to lead the agency's Open Data efforts. The working group is comprised of representatives from all SBA Program Offices and Functional Areas, with support from OCIO. (Status: Completed ) The primary objective of the working group is to define a process to implement and execute Executive Order 13642, "Making Open and Machine Readable the New Default for Government Information" and OMB M-13-13 "Open Data Policy – Managing Information as an Asset". The ODWG shall assist in identifying and publishing datasets after determining what information may or may not be released. (Status: Completed ) The Open Data Program Standard Operating Procedure (SOP) was approved and published in the agency’s intranet and on the project-open-data.cio.gov/policy-docs. (Status: Completed) Make high-value data and content in at least two existing, major customer-facing systems available through web APIs, apply metadata tagging and publish a plan to transition additional high-value systems 12 months 2013/05/23 select 2-2-status completed 2.1 Publish plan on future activity 12 months 2013/05/23 textarea 2-2-1-describe We are modernizing existing systems to leverage web APIs by establishing standards in our EA and evaluating all new systems and substantial modernization efforts against the future architecture. 2.1 Make 2+ systems (datasets) available via web APIs with metadata tags 12 months 2013/05/23 text 2-2-2-system U.S. City & County Web Data by State U.S. City Web Data by State textarea 2-2-2-description This geographic names data set provides a "mashup" of URLs for official city and county government web sites and city and county location data from the USGS Geographic Names Information System (GNIS). GNIS data includes incorporated places, census designated areas, unincorporated places, counties, and populated places (Please note: The API Link is no longer maintained). This geographic names data set provides a "mashup" of URLs for official city and county government web sites and city and county location data from the USGS Geographic Names Information System (GNIS). GNIS data includes incorporated places, census designated areas, unincorporated places, counties, and populated places (Please note: The API Link is no longer maintained). select 2-2-2-scope both both text 2-2-2-customers Public Public text 2-2-2-uii text 2-2-2-url http://api.sba.gov/doc/geodata.html#city-county-state http://api.sba.gov/doc/geodata.html#city-state 1 Evaluate the government-wide contract vehicles in the alternatives analysis for all new mobile-related procurements 12 months 2013/05/23 select 5-3-status completed textarea 5-3-policy N/A Ensure all new digital services follow digital services and customer experience improvement guidelines 12 months 2013/05/23 select 6-3-status not-started textarea 6-3-policy N/A Optimize at least two existing priority customer-facing services for mobile use and publish a plan for improving additional existing services 12 months 2013/05/23 select 7-2-status in-progress textarea 7-2-policy 7.2. Report on services 12 months 2013/05/23 text 7-2-1-name Dynamic Small Business Search (DSBS) textarea 7-2-1-description The Small Business Administration maintains the Dynamic Small Business Search (DSBS) database. As a small business registers in the System for Award Management, there is an opportunity to fill out the small business profile. The information provided populates DSBS. DSBS is another tool contracting officers use to identify potential small business contractors for upcoming contracting opportunities. Small businesses can also use DSBS to identify other small businesses for teaming and joint venturing. select 7-2-1-scope both text 7-2-1-customers Citizens, Business Owners, Financial Institutions, and business procurement offices text 7-2-1-uii 000001001 text 7-2-1-url http://dsbs.sba.gov/dsbs/search/dsp_dsbs.cfm 1