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Success Stories

The U.S. Small Business Administration’s (SBA) Delaware District Office will honor Kyle Morgan at the Delaware Small Business Week Awards Dinner on June 7 at the Executive Banquet and Conference Center in Newark.

Morgan owns and operates Mercantile Processing Inc. (MPI) in Fenwick Island, Delaware, a credit card processing broker, credit card terminal and ATM reseller and gift/loyalty card program supplier to more than 400 clients in the Delmarva region, New York, Pennsylvania, Virginia, Florida, and California. 

Morgan began working in the electronic transaction industry as an independent sales agent in college, becoming knowledgeable about the business, its rate structures and sales strategies. Once he felt prepared, he launched MPI in 2007. He hired Andrew Stump, his first employee in 2008, to be sales manager of three employees and five independent sales agents.   

“Kyle demonstrated significant success in each of the evaluated areas, and shows great... Read More

2011 Delaware Small Business Person of the Year

Fulcrum Pharmacy (Fulcrum) is a private, woman owned pharmacy corporation founded by Christy Crkvenac in 2003. After having spent many years as a regional director for a large national long term care (LTC) pharmacy company, Crkvenac felt there was an opportunity to better service those members of the local community who had long been underserved by large LTC and chain retail pharmacies. She assembled a staff of pharmacists and professionals that had more than six decades of combined experience providing specialty pharmacy and consulting services designed to meet the unique needs of the clients they serve. In 2008 she founded Radius Rx Direct, similar to Fulcrum but offering services to a broader population of special needs clients. Both companies provide specialized and customized services to meet the unique needs of agencies that serve special needs persons in Delaware, including those with mental or behavioral health issues, physical disabilities, substance abuse challenges and... Read More

After spending 25 and 15 years, respectively, in every aspect of the restaurant industry, Bobby Pancake and Steve Wheat have quickly become one of Delaware’s entrepreneurial success stories.

Pancake and his business partner Steve Wheat are the owners of five Buffalo Wild Wings Grill & Bar franchises in Bear, Middletown, Dover, Newark and Wilmington. They recently opened their sixth restaurant in Bel Air, Md.

“I was in the right place at the right time,” said Pancake, managing member of High 5 LLC, the operating arm of the restaurant group, in explaining his eventual jump into small business ownership.

The business partners met while working for Buffalo Wild Wings, Inc., when Pancake was the senior director of company operations and Wheat was the local store marketing manager. They spent many business trips discussing their dream of starting their own restaurant and developing their business plan. At the time, the franchise was in the process of... Read More

It all started with two women entrepreneurs and a 12’ x 10’ foot office. When Barbara Hines and Nancy Froome started SSD in 1983, they were widely recognized as pioneers in the male-dominated software industry. Today, with a third partner, Nick Romano, they are known for their staying power in an industry that has experienced dramatic changes over the past 26 years.

Founded as Software Services of Delaware, Inc., the company now does business as SSD Technology Partners, a name that encompasses the spirit of how the three principals conduct business. Constantly adapting to the changing market demands of the technology sector, SSD held its ground over the years and grew into a $5 million technology firm with 27 employees.

The company provides technology expertise to small and medium-sized businesses, non-profits and universities. SSD’s services include consulting, programming, business continuity solutions, network architecture, management, and maintenance.... Read More

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