COVID-19 relief options and additional resources

Caves and High Technology

Stronghold Data Staff

Caves and high tech normally don’t go together.  But they should.

Stronghold Data, an IT solutions firm in Joplin, has placed its state-of the-art, fully redundant data center, 85 feet underground guarded by several layers of physical security, video cameras, biometric and other ID requirements. All their data and state-of-the art hardware is as protected as that of NASA and can serenely weather any natural and most man-made disasters.

This security is vitally important for Stronghold’s far-flung clients in the insurance, financial, healthcare, law enforcement, manufacturing and other industries throughout the U.S. and from the Caribbean to Canada, in five main areas:

  • Small Medium Business (SMB) to Enterprise hardware and software sales
  • Managed services and monthly contractual support
  • Voice over IP (VoIP, a group of technologies that delivers voice communication and multimedia sessions over Internet Protocol — chances are good your office phone uses VoIP) and digital telecommunications services
  • Cloud hosting, site backup for email
  • Carrier services — phone and other data services through AT&T and other providers.


 “We try to stay in these five lanes,” says James Richards, CEO. “We don’t get distracted by other things, such as software development or creative stuff like websites. This way, we can be experts in what we do, and not be distracted by what our competition is doing.”

With the expert financial guidance of Lisa Robinson, director and Ken Surbrugg, consultant with the Missouri Southern State University (MSSU) Small Business & Technology Development Center (SBTDC, a BDP program), Stronghold’s reputation and expertise have grown so rapidly that Richards believes the firm will double its current 16 employees and dramatically increase revenue in the next two to three years.

“We also need more physical space,” says Richards. “So we are looking at potentially building a new facility. At the same time, we’ve thought about opening offices in locations two to three hours away (from Joplin) so we don’t have to travel as much.”

Richards acknowledges Robinson, Surbrugg and other MSSU SBTDC staff for nearly a decade of steering Stronghold through sometimes choppy financial waters. This aid has ranged from mastering the quirks of QuickBooks, company credit card reconciliation, payroll, accounts payable, sales tax and profit and loss statements.

“The SBTDC has been great!” he says. “Ken has offered classes in understanding financial statements, and it’s helped me a lot. I had a little experience from college, before I went into computers, but Ken has been so helpful, educating me as a small business owner to understand the details of statements.”

“And Lisa has been enormously helpful to Tami. She has just been a huge help with QuickBooks.”

In fact, he says, Stronghold’s financial statements are now so strong that the firm’s CPA was impressed — as was a global financial firm when Stronghold recently applied for a seven-figure line of credit.

“They were amazed at our financials,” Richards says. ” ‘You run a really tight ship!’ was what they said.”

Richards didn’t grow up with financial statements, but he did grow up with computers. He remembers his father hauling home a bulky TRS-80, one of the first home computers.

“So as a little kid, I grew up with dad tinkering with computers. That started me early.”

The pace of change in his 25 subsequent years in the industry has been sometimes dizzying.

“You have to stay up to date with what the manufacturers are putting out there,” he says. “My staff and I, we are always retraining, keeping track of what’s out there, what customers want. You are always learning something new, learning bigger and better ways to more efficiently and more cost effectively serve your customers.”

“At the end of the day, if we stay on top of our game, we can keep our clients on top of their game.”

Company Name: 
Stronghold Data
Joplin, Missouri