BUFFALO, NY - Stephanie Clemons was surprised at what she found when her sister became chronically ill. It's not the first thing that came to mind, but when she hired a transportation service for her sister's medical appointments, she found long wait times and poor customer service.
"I recall thinking how awful it must be for patients to wait so long to be picked up for an appointment, and then wait again to be transported home,"said Clemons. "My sister would literally wait for hours - both ways," Clemons, a full-time telephone operator for the Erie County Medical Campus (ECMC) decided it was time for a change. Putting herself in her sister's shoes and patients from all over Western New York, she decided to start her own transportation business.
And so, when it came to starting her small business, Clemons had to seek help. She found it at the 19th annual Straight Talk conference, where the SCORE mentors she met and the seminars she attended, helped her successfully... Read More