Coronavirus (COVID-19): Relief options and Additional Resources

Success Stories

Dolly Michelle Randle tapped the resources available at the SBA’s Annual Business Matchmaker for help growing her compliance and administrative services business in Buffalo, in 2013. 

Before starting Compliance and Administrative Services of New York (CASNY), Randle, a native of Buffalo, had been an Administrator for over 20 years at several large firms.  But what she wanted most in life was to tackle the challenge of becoming an entrepreneur. 

“Entrepreneurs often face challenges of deciding when and how to start their own business, “said Randle.  “For me, it was my career that helped me identify my niche for my new company, and then I had to locate the right resources to make it a success.” 

In 2009, Randle started CASNY which provides, professional services for large firms in need of administrative outsourcing, support, and training, compliance monitoring, event planning, MBE/WBE consulting and networking events.  

From the start of her launch, Randle... Read More

Kevin and Barbara Held are the owners of Twilight on the Erie RV Resort along the Erie Canal in Macedon, New York.  With the help of a 504 program loan from the U.S. Small Business Administration and SCORE Rochester, the women-owned RV Resort will open its doors in June 2014.  The new generation recreational resort has over 140 sites and will offer newer trends in camping such as the comforts of home, WIFI, cable television, camp store, snack bar with fire stone brick oven specialties, gunite swimming pool and much more.


No strangers to entrepreneurship, Kevin and Barbara owned and operated Reds Landscaping for 30 years and now have handed over the reins to their son, Tim.  Both Kevin and Barbara will work at the resort and have 5 employees with plans to hire another 7 or 8 within the next three years.


What started as a dream had finally become a reality.  With the help of SCORE mentors, Kevin and Barbara were guided through the foundational and... Read More

SBA Straight Talk, Resources Help Retiree Build Business from the Ground Up

BUFFALO, NY – It was desire that motivated retired secretary, Mary Beth Glatz to create SandDancer, a canine swim therapy and fitness facility she opened in Orchard Park, New York in 2013.  Inspired by her beloved Labrador Retriever, the idea of canine swim therapy was easy.  Mary Beth recalls, “Several months prior to the end of our Labrador Retriever’s life, our veterinarian recommended swim therapy to help with his deteriorating health.  Not only did the swimming extend his life, it improved his quality of life.”  These results prompted Mary Beth’s research of canine swim facilities and the future opening of her dream business.

An encore entrepreneur, Glatz says, “After having a taste of being an entrepreneur 20 plus years ago, I had the yearning to again become an entrepreneur.  I had the concept and the experience to imagine my vision but I also knew I needed additional guidance to bring... Read More

Daniel Mitchell is a US Army Combat Medic veteran, who served our country from 1989 to 1993 in the Persian Gulf and Somalia. 

He grew up in nearby Utica, New York where at just age 12 he began working in gyms.  At this young age, he knew he wanted to change lives.  “I felt I had a purpose in life to enhance our quality of life with exercise.  I wanted to release this life force through health, training and discipline, said Mitchell.”  As founder and owner of The Soap Box, a health and fitness club located in downtown Buffalo, New York, I knew I had the tools to help change lives but knew I needed additional resources to maintain my business structure and add clients.”

Passionate about his clients and the desire to open a second location, Daniel contacted the Small Business Development Center at Buffalo State College and found William Grieshober, Small Business Advisor.  Daniel continued to meet with Bill, working on writing a business plan, managing numbers and... Read More