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Southern Tier Entrepreneur Takes Medical Transport Company To Next Level With SBA

Situation: When the Steuben County Infirmary where Rebecca Kilsdonk worked as a transportation and maintenance employee for 29-years was sold to a private entity,   she found herself without a job. It was at that moment she knew her experience and heartfelt desire to provide an essential service to the community could be turned into her own business.

Less than a week later, she started CBR Transport LLC from her home in the rural village of Arkport, NY. After purchasing a handicap accessible van, Kilsdonk received 24 phone calls from interested clients the very first day in business. Along the way, she successfully navigated the complicated New York State regulations for medical transportation service companies, and continued to grow her business by adding more vehicles and drivers.

However, the demand for wheelchair medical transportation services continued to outpace CBR Transport’s capacity. Kilsdonk knew it was time to take her business to the next level and expand her fleet and location.

Solution: In the fall of 2017, Kilsdonk found the right financing for her business expansion with her long-time bank, Five Star Bank. Five Star Bank provided an SBA-backed loan to purchase two handicap accessible vans with hydraulic wheelchair lifts, as well as an SBA-backed line of credit for construction of a two-room office and larger parking lot for the company vehicles.

Outcome: CBR Transport LLC continues to grow and serve its customers today with a staff of 22 full and part-time employees and 16 vehicles. Their service area provides medical transportation clients with pick up service in Alleghany, Livingston and Steuben counties and transport to destinations in every county of New York State.

Company Name: 
CBR Transport LLC
Arkport, NY