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El Paso District Office

Success Stories

Success Stories

Rosa Santana, Toyota’s First Hispanic Women-Owned Parts Supplier

Rosa Santana, chief executive officer of Integrated Human Capital has developed a new business, Forma Automotive, which is the first Hispanic women-owned direct Tier 1 parts supplier for Toyota’s San Antonio truck manufacturing facility.   The company was created in 2014 when Toyota identified a need for a parts supplier to increase production efficiency of their Tacoma truck beds. Santana already had a good working relationship with Toyota through Integrated Human Capital, which provides staffing services to the automotive company and many of their onsite suppliers.

“They were seeking a supplier to assemble truck beds in San Antonio and they identified us as a potential partner.  Although we had no experience in manufacturing or assembly of truck beds,  they were committed to mentoring us and providing us the technical training necessary to succeed. They knew we were experienced in operating successful businesses and identifying talent as well as operating with a continuous... Read More

El Paso Jack in the Box Franchise Expands with SBA Support

After a disheartening experience in commercial real estate in California, Michael Norwich Jr. moved to El Paso, Texas to work with his father who owned several Jack in the Box restaurant franchises.

He began with the restaurant by learning the basics – making hamburgers and French fries, working the drive-thru and cleaning the restrooms. Within six months, he was given his own store to manage.

Shortly after Michael had begun with Jack in the Box, a Seattle affiliate was linked to an e-coli outbreak that sickened over 500 people. News of the outbreak was so wide spread that the chain experienced revenue declines in excess of fifty percent within a week. The restaurant Michael was managing had its weekly revenues drop dramatically and in order to survive he worked with only one other employee.

The first year loss after the Seattle incident was overcome through assistance from the corporate Jack in the Box and a local lender who agreed to convert the business... Read More

Military Officer Transitions to Entrepreneurship Serving the Military

After graduating from Virginia State University with a Bachelors of Administration in Political Science, Von Washington joined the U.S. Army as an officer Air Defense Artillery Corp.  After serving 13 years in the military, he went to work with Lockheed Missiles and Space Company conducting development, planning and coordination for the Theater High Altitude Air Defense (THADD) missile defense system.

Washington gained valuable management and technical skills while serving as operations officer, company commander and operations research systems analyst and weapons system manager.  After working with Lockheed he decided to work as an independent consultant with the Department of Defense.  During this time he began to formulate his idea of starting his own small business.

In 2007 Washington formed Integrated Defense Applications, LLC doing business as IDA Technology.  IDA Technology is a Service-Disabled Veteran Owned Business, specializing in program management and... Read More

El Paso Edible Arrangements Still Remains One of the Top in the Nation

While on a flight to New York City, Clara Khoury was passing time by reading the air carrier’s magazine and noticed an advertisement that caught her eye. She read about a franchise opportunity for Edible Arrangements, a gift store offering a variety of fresh fruit bouquets for special occasions. Father’s Day was coming up so when she returned to El Paso to purchase a fruit bouquet she looked for an Edible Arrangement but there was none to be found. This discovery led to the idea of owning an Edible Arrangements store in El Paso.

Clara is no stranger to small business ownership since her father owned a restaurant and at an early age she learned his work ethics and the importance of being dedicated to the business. Her husband, Tony Khoury is an entrepreneur as well and has owned a commercial flooring business for 27 years. At this time, Clara had been employed as a teacher for 23 years but she now had become consumed with the idea of owning her own business.

She... Read More