As Associate Administrator for Communications and Public Liaison, Ben Chang is responsible for managing the Agency’s public communications, digital media, marketing, and external affairs efforts...
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Office of Communications & Public Liaison | Resources
The official Website of the U.S. Small Business Administration is www.sba.gov. SBA is using the third-party site YouTube as a means to connect and engage with members of the public and share information about SBA in a different format that may be useful or interesting.
If you have any questions, concerns or need additional information, please contact SBA by phone or e-mail:
SBA Answer Desk: 1-800-U-ASK-SBA (1-800-827-5722)
Send e-mails to: email@example.com
Answer Desk TTY: (704) 344-6640
Representatives are available 24/7 to answer your questions in English and Spanish.
SBA does not use this site to actively seek personally identifiable information (PII). While users may have been required to submit some PII when registering to use this tool, SBA will not solicit or collect this PII. SBA does not have access to, and will not seek, your registration information unless the information used during registration pre-populates a public profile when interacting with SBA, or if the privacy settings you select allow this display. SBA will only collect information posted to this page that is necessary for the proper performance of official agency functions (ex: responding to a request for information).
Please note, information posted on this site is available to the general public. To protect your privacy and the privacy of others, do not include your full name, phone numbers, email addresses, social security number, case numbers or any other sensitive PII in your comments or responses.
No one other than SBA is allowed to post videos on SBA’s YouTube channel. However members of the public may post comments to videos posted on SBA’s YouTube channel. Posted comments do not necessarily represent the views of SBA. External, non-SBA links on this site do not constitute official endorsement on behalf of the SBA. While we encourage subscribers to share thoughts and opinions on the SBA YouTube channel, we expect that this will be done in a respectful manner.
SBA does not agree with or endorse the comments individuals may post comments to videos on our YouTube channel. Our goal is to share ideas and information with as many individuals as possible and our policy is to accept the majority of comments made to our profile. We ask you remain “on topic” and post comments relevant to the SBA and small business in general. SBA does review comments and a comment may be deleted if it contains:
- Hate speech;
- Profanity, implied profanity, obscenity or vulgarity;
- Sexually oriented content or links;
- Defamation to a person or group of people;
- Name calling and/or personal attacks;
- Comments for which the main purpose is to sell a product or service;
- Comments that infringe on copyrights;
- Spam comments, such as the same comment posted repeatedly on a profile;
- Links to commercial websites; and
- Other comments that the SBA Social Media team deems inappropriate.
All links posted as comments on SBA videos will be reviewed and may be deleted. Repeated violations of the SBA comment policy may cause the author to be blocked from posting comments on the SBA YouTube channel.
We understand that social media is a 24/7 medium; however, our moderation capabilities are not. We may not see every inappropriate comment right away, and we are trusting in the maturity of our community to ignore personal attacks and negative speech or respond politely.
Please contact firstname.lastname@example.org if you have any questions about this comment policy.