Save Your Business From Destruction with Key Strategies for Handling Complaints
Date and time
-
Location
Online
Organizer
George Gremse
mail@browardscore.org
954-356-7263
Host organization
SCORE Broward
Type of event
Resource Partner event
Event description
There is nothing that can be more destructive than an angry and upset customer. Most customers share their anger with often up to 20 others. Because you cannot afford negative marketing messages about your business, this program takes center stage on business learning requirements.
Learn comments to avoid, how to track complaints, the value of customers as consultants and what can be learned from every customer complaint - and even how to send a thank you note to an angry customer.
This could just be the workshop that makes all the difference in your strategy to grow your business. Every owner makes a mistake, but this program is to help you make the complaint a learning experience and revenue generator.
Fee: Free
Copy of the recording and materials will be sent to all attendees.