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Program Management
Program Manager (Deputy Director) GS -0340-15 (Temporary Promotion)
Description: Assures that call center operations are conducted in compliance with applicable laws, and that funds, property, and other assets are safeguarded against waste, loss, unauthorized use, or misappropriation. Serves as a recognized authority of the CSC call center operations and the Disaster Loan Assistance Program to perform a substantive role as a representative for the Director and/or AA/DA when meeting with members and committees of other Federal agencies, members of Congress, state, local and private agencies and organizations, and others whose programs or activities interface with SBA and OCA disaster assistance functions.
Location: Office of Capital Access (OCA), located in the Customer Service Center (CSC)
Eligibility requirements: Internal Merit Promotion (IMP); OR Career Transition (CTAP,ICTAP,RPL)
USAJOBS job announcement for Program Manager (Deputy Director)
Open and closing dates: 08/05/2025 - 08/18/2025
Program Manager (Deputy Director)
Description: This position is responsible for creating and maintaining organizational capability to respond to major physical and economic disasters with centralized disaster loan assistance as provided by Congress, and in accordance with either the President's or Administrator's declaration of disasters.
Location: Office of Capital Access (OCA), Processing and Disbursement Center (PDC) in Fort Worth, TX
Eligibility requirements: Internal Merit Promotion
USAJOBS job announcement for Program Manager (Deputy Director)
Open and closing dates: 08/13/2025 - 08/20/2025
Disaster Recovery
Supervisory Disaster Recovery Specialist (QA& Reports) GS -1101-13 (Permanent)
Description: You will serve as a Supervisory Disaster Recovery Specialist (QA & Reports) for the US Small Business Administration, Customer Service Center (CSC) in Buffalo, New York. This position is responsible for providing advice and analysis on a variety of workforce management matters including forecasting and scheduling, adherence, and management reporting. In addition, the position oversees Quality Assurance and Training programs at the CSC.
Location: Buffalo, NY
Eligibility requirements: Federal Employees – Competitive Service, Career transition (CTAP, ICTAP, RPL), Land and base management, Military spouses, Individuals with disabilities, Peace Corps & AmeriCorps Vista, Special authorities, Veterans.
USAJOBS job announcement for Supervisory Disaster Recovery Specialist
Open and closing dates: 08/12/2025 - 08/18/2025
Supervisory Disaster Recovery Specialist (Customer Service Manager) GS-1101-14 Temporary Promotion
Description: You will serve as a Supervisory Disaster Recovery Specialist (Customer Service Manager) for the Small Business Administration (SBA), Customer Service Center (CSC), in Buffalo, New York. This position manages the operations of the Office of Capital Access' national contact center, providing timely and efficient delivery of program services to disaster victims and other involved stakeholders throughout the United States and its territories.
Location: Buffalo, NY
Office: Office of Capital Access (OCA), Customer Service Center (CSC)
Eligibility requirements: Open to Internal SBA Employees who hold a competitive service position on a permanent basis, CTAP/RPL
USAJOBS job announcement for Supervisory Disaster Recovery Specialist
Open and closing dates: 08/15/2025 - 08/21/2025