Chatbots for Customer Service: How Small Businesses are Using Them
… Chatbots for Customer Service: How Small Businesses are Using Them February 8, 2019 Chatbots are … reaching over 6 million users annually, including Small Business Trends, a daily publication about small business … getting more popular by the day. In fact, 80 percent of businesses plan on using chatbots by 2020, according to a …