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Resources for Starting a Non-Emergency Medical Transportation Business

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Resources for Starting a Non-Emergency Medical Transportation Business

By JamieD
Published: May 5, 2010 Updated: August 27, 2015

Non-emergency medical transportation. What is it? How do you get started? What special considerations are there? We receive a lot of questions in the Community on this field, and w;ve put together this FAQ guide for answers to these questions and more on starting and operating a non-emergency medical transportation business.


What is a non-emergency medical transportation business?

Non-emergency medical transportation businesses transport individuals, generally the elderly and disabled, who are not in an emergency situation but need more assistance than a taxi service provides. These businesses are typically equipped to transport those in wheelchairs and in stretchers. They also transport ambulatory individuals- people who can walk but much more slowly, use a cane or a walker, or simply need some form of additional assistance in getting from Point A to Point B.


Is there a lot of competition in the non-emergency medical transportation field?

The non-emergency medial transportation field has become more and more competitive. Because there are always people that require transportation assistance, there will always be a need for these services.


How do I start a non-emergency medical transportation business?

Starting a non-emergency medical transportation business requires many of the same steps that a typical small business would- finding financing, registering, getting the appropriate licenses and permits, etc. In addition to these steps, there are additional considerations for licensees and permits, insurance, registrations, and payment options, which are described below.


What special licenses and permits are required for this type of business?

The nature of any transportation business means there will generally be a special requirement for a license or permit. In this case, your state designates the requirements for your business, and will require you to apply for and receive a form of transportation license. They may also require your business to become an approved provider with the state department of health and human services. In addition to this, many cities and local governments require you to obtain additional licenses or registrations. For example, the state of Oregon requires non-emergency medical transportation providers' similar to a taxi company' to register with the state. For those operating in the city of Albany, OR, they are also required to certify all vehicles used within city limits.


Check with your state and local governments and you state department of health and human services to learn all requirements based on your location.


What insurance precautions are necessary for this type of business?

Because you'll be operating vehicles to transport customers, your business will require a large insurance policy. Although the policy is cheaper than the insurance that emergency medical transportation businesses require, it can still be quite expensive. Check with local and national insurance providers to see the best rates available for the size and specifics of your business.


For more information, check out this two part series on small business insurance:


How do non-emergency medical transportation businesses collect payments from clients?

Private insurance companies rarely cover non-emergency medical transportation costs. In most cases, these costs are covered by Medicare or paid privately by customers. If your business is going to accept Medicaid, yo'll need to become an approved provider with your stat's Medicaid office. This office will help you become approved, get registered, learn how to submit claims, and help you with any other Medicaid related operations. For example, Oregon's Department of Human Services has a health plan (Medicaid) portal dedicated to non-emergency medical transportation.


What type of equipment is required in this type of business?

Once you've dotted the'Is and crossed all the Ts on your licenses and registrations, you'll need to obtain the vehicle(s) you'll be using for your business. Some business will start small with just one vehicle while others may start with a fleet. Your vehicle(s) will need to be in compliance with all required safety regulations. In addition to these regulations, your vehicle(s) will most likely need to be customized to add accommodations such as a hydraulic lift. Be sure that you've considered all specifications that will be necessary to transport each of your clients. Next, make sure that all employees driving the vehicles have a clean driving record, appropriate medical and assistance training, and are equipped to handle the needs of your clientele. Most states have approved training opportunities for these individuals.

For more information on safety regulations, visit your state's department of transportation website.


How should you market or promote your business to get clients?

When you're registered with your state as an approved non-emergency medical transportation provider, your contact information will be given to those who contact the state about this type of transportation. In addition to this, it's wise to speak with local retirement and assisted living facilities in your area. By notifying them of your services, you'll make sure they're aware of your business and you'll have a better chance of them offering your information to their residents.


For more information, check out Marketing to Seniors and Baby Boomers - Have you Senorized Your Marketing Strategy?



Related Resources

Edited for spelling.

About the Author:


Hey great help it is. Air ambulatory services business is growing day by day. Such business needs a lot of information and knowledge to succeed. Thanks for the post. This will be helpful to me too. :)
How funny, I purchased the PMCS manual too - but I got my money back! Absolutely right - total generic info - it was like taking all the free feedback that you see on these sites and putting it together. Very little useful info.
Is this the manual offered by medicalstaffingmanual.com? I think the manual was useful especially if you new to this business. It was really the only manual that had almost all the information i was lookin for to start in delaware. I still use the manual occasionally when am confronted with an issue. I onl wish they had the manual in a CD format. However, i found this site because am looking for some type of non emergency medical transporation accreditation or association in Delaware or nationwide for my business that is not EMT. Also not looking for BBB type of accreditation. Any recommedations?
I want to start a non emergent trans business as well. Can someone give insight on how much capital it takes? (aside from the vehicle) thanks Doug
I'm thinking of helping sick and elderly to and from doctor's appointments,hospitals or any medically facilities.I'm interest in the amount needed to start a transportation business and resources to create this business.
I am looking for grants to start a nemt company thanks for your help
This manual is the absolute biggest fluff! I wasted $100 on this resource and when I asked for my money back i got nothing! The material is the book is the biggest compilation of generic advice that i've read. All this website does is try and sell books on a wide variety of subjects rather than offer real advice on how to start a medical transportation business.
I have been going around in circles trying to get information, or where to start checking, to start a non emergency transportation business in Brevard county. I was given a couples of numbers, but those got me nowhere, simply a dead end. Anyone with any info as to who to first start calling.
How are you doing ChristineL? I am trying to start a non emergency transportation business. Do you know of any grants I can apply for?
Interesting article! I recently started a non medical home care agency and a non emergency transportation business. Am pleased with the outcome of both business. I think having a non medical home care agency and non emergency transportation has helped my business grow as they 'feed' each other. There are great resources out there to start a non medical home care agency also. I got my guide from medicalstaffingmanuals.com ---This post was edited to remove a commercial link. Read our discussion policies for more Community best practices.

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