SBA’s Initial Response to the Severe Storms in Missouri and Kentucky

The Office of Inspector General is issuing this report to assess the U.S. Small Business Administration’s initial response to severe storms in Missouri and Kentucky, including staffing, customer service response, outreach, volume of loan applications, and timeliness of loan approvals.

We found that staffing levels were adequate, customers were satisfied with the customer service provided on-site, outreach was conducted promptly and in accordance with internal policy, and disaster loan applications were processed timely.

This report does not contain any recommendations, and the agency did not provide any comments.