Turning Mad into Glad: Improving Service, Handling Complaints

Event description

Nothing is more talked about than the service of a salesperson/organization. Learn to move a customer from mad to glad.

This program is a crash course in quality service including comments to avoid, how to develop key customer service strategies, how to allow your customers to be your business consultants, the value of thanking customers for a complaint, and how to create a customer-driven mindset. Understand the difference between reality and appearance in creating the best customer service experience for your customers. Learn why one the most important parts of quality service is to “pick up the phone, since there is money on the line.” Learn how to handle complaints creating a win-win agreement for all involved.

Cost: Free

Copy of the recording and materials will be sent to all attendees.