Purposeful Customer Service & Retention: Building Client Success

Event description

Clients are the foundation of a strong, sustainable business, and keeping existing clients is more cost-effective than acquiring new ones. Join WBDC Business Advisor Krista Rizzo to learn how to attract clients, create a strong first impression, and build relationships that encourage repeat business and referrals. This class is not about selling more — it’s about serving clients well and creating the kind of experience that keeps them coming back. We will cover thoughtful strategies for building trust, improving the client experience, and strengthening long-term loyalty so you can grow your business without constantly chasing new leads.