SCORE Emotional Intelligence for Real-World Leadership (EI 102)

Event description

Participants in this workshop will learn practical tools for managing difficult

conversations, stabilizing reactions under stress, and maintaining clarity during high-

stakes situations. The session also explores how leadership behavior shapes workplace

culture over time and how leaders can recognize early signs of cultural drift. Attendees

leave with simple, practical techniques they can immediately apply to strengthen

communication, trust, and leadership stability.

Talking Points

a. Why emotional intelligence often breaks down under pressure and how leaders can

strengthen it

b. How leadership behavior influences workplace culture and the early signs of cultural

drift

c. Using emotional awareness to navigate conflict and difficult conversations

d. Practical tools leaders can use to manage reactions and maintain clarity in high-

stress moments

e. Applying emotional intelligence to lead through change, uncertainty, and

organizational resistance

Our Presenter, Wendy Tolbert

Wendy Tolbert is the co-founder of Tolbert Consulting Group LLC, where she helps organizations align strategy, optimize execution, and heal workplace culture for sustainable success. With over 25 years in the technology industry, she combines technical expertise with a passion for building healthier, more effective teams. Her work spans portfolio, program, and project management, PMO leadership, audits, and optimization, always with a people-first approach.

As a coach and speaker, Wendy delivers team-1:1 and team coaching, team building workshops, leadership development training, and keynote sessions on toxic workplace healing & renewal and emotional intelligence for sales kickoffs, conferences, conventions, and retreats. She is also the author of Fiddlehorn at Work: Book 1 of the Fiddlehorn Chronicles, a spiritual allegory exploring the roots and impacts of toxic workplace culture in modern work environments.

Wendy holds an MS in Computer and Information Systems and multiple project management industry certifications. She loves spending time with family and friends, traveling, and spontaneous adventures. She values genuine connections and believes we are better together when we show up as our authentic selves