Active Listening: The Key to Better Communication and Understanding

Event description

Active Listening builds on strong questioning skills and focuses on the often-missed half of communication – how well we receive, interpret, and respond to others. This course helps participants slow down, listen with intent, and strengthen trust, clarity, and influence in everyday conversations.

Participants will learn to:

-Distinguish between hearing and true listening – and why the difference matters

-Use verbal, non-verbal, and follow-up cues to show they’re fully engaged

-Respond in ways that clarify understanding, reduce friction, and move conversations forward

Presented by:

Steve McCaslin is a Washington SBDC Certified Business Advisor and is located in Coupeville, WA. Steve is a retired Naval Flight Officer and has spent 20+ years in the corporate world in sales, strategy and business development, business consulting, corporate training, and leadership development training, mentoring, and coaching. He is a graduate of the University of Georgia with a BS in Agriculture, where he majored in Poultry Science.