Francine Hines is the Assistant Inspector General for Management and Operations for the Small Business Administration (SBA), Office of Inspector General (OIG). Ms. Hines is responsible for leading support operations for the OIG’s budget, human resources functions, administrative operations, as well as congressional affairs and communications.
Ms. Hines has more than 20 years of government and private sector experience leading business and management operations. Throughout her career, Hines has reengineered programs and processes to reduce costs and improve performance. She has also led her teams in resolving human capital problems to promote an inclusive workplace, encourage optimal effort, and continuously develop staff to improve and sustain support operations.
Prior to joining SBA OIG in March 2023, Hines worked at the United States Department of Education (DOE), Office of Inspector General (OIG) as their Assistant Inspector General for Management Services and before that she served at the Unites States Postal Service (USPS), Office of Inspector General (OIG) in the capacity of Deputy Assistant Inspector General for Mission Support, Director of Budget and Financial Operations and Director of Audit Services.
Hines has received numerous awards for her work, including a CIGIE Award for Excellence, Distinguished Achievement Awards, and Exceptional Performance Awards. Hines is active in the inspector general community and currently serves as an executive mentor in CIGIE’s mentorship program as well as a speaker, facilitator and supporter of CIGIE’s LIFT (Leading, Inspiring, Fostering Talent) program.
Ms. Hines earned her Bachelor of Arts in Business Administration with a concentration in Accounting from Bowie State University and a Masters in Information Technology from the University of Maryland. Ms. Hines is a Certified Public Accountant, Certified Government Financial Manager, and Certified Lean-Six-Sigma.