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Customer Service Plan

Document Last updated June 20, 2018
https://www.sba.gov/document/report--customer-service-plan
Vendor Communication Plan

Document Last updated May 12, 2020
https://www.sba.gov/document/report--vendor-communication-plan
Congressional Correspondence

Document Last updated June 21, 2018
https://www.sba.gov/document/report--congressional-correspondence
SBA Goaling Guidelines

Document Last updated March 5, 2025
https://www.sba.gov/document/report-sba-goaling-guidelines
Plain Language Act of 2010 Compliance Certification

Document Last updated August 15, 2018
https://www.sba.gov/document/report--plain-language-act-2010-compliance-certification
No Fear Act EEO Data

Document Last updated April 21, 2025
https://www.sba.gov/document/report-no-fear-act-eeo-data
Small Business Paperwork Relief Act of 2002

Document Last updated March 18, 2019
https://www.sba.gov/document/policy-guidance--small-business-paperwork-relief-act-2002
Small Business Investment Company (SBIC) Program Overview

Document Last updated May 15, 2019
https://www.sba.gov/document/report--small-business-investment-company-sbic-program-overview
Affirmative Action Plan

Document Last updated October 22, 2020
https://www.sba.gov/document/report-affirmative-action-plan
SBA's Cloud Migration and Oversight

Document Last updated August 8, 2019
https://www.sba.gov/document/report-19-10-sbas-cloud-migration-oversight
External Quality Control Review - Auditing

Document Last updated June 7, 2023
https://www.sba.gov/document/report-external-quality-control-review-auditing
OIG High Risk 7(a) Loan Review Program

Document Last updated August 8, 2019
https://www.sba.gov/document/report-18-23-oig-high-risk-7a-loan-review-program
High Risk 7(a) Loan Review Program

Document Last updated August 8, 2019
https://www.sba.gov/document/report-18-21-high-risk-7a-loan-review-program
Management Advisory Memorandum 16-23: Audit of SBA’s 504 Loan Liquidation Process

Document Last updated August 8, 2019
https://www.sba.gov/document/report-16-23-management-advisory-memorandum-16-23-audit-sbas-504-loan-liquidation-process
Advisory Memorandum 13-06-I Regarding Section 8(a) Annual Review

Document Last updated August 8, 2019
https://www.sba.gov/document/report-13-06-i-advisory-memorandum-13-06-i-regarding-section-8a-annual-review
Advisory Memorandum 13-01-I Regarding the Section 8(a) Programs's Use of Internal Revenue Service Tax Verification Form 4506T

Document Last updated August 8, 2019
https://www.sba.gov/document/report-13-01-i-advisory-memorandum-13-01-i-regarding-section-8a-programss-use-internal-revenue-service-tax
Advisory Memorandum 12-19R: A Non-Manufacturer Rule Waiver Allowed an 8(a) Recovery Act Contract to Bypass Established Small Business Requirements

Document Last updated August 8, 2019
https://www.sba.gov/document/report-12-19r-advisory-memorandum-12-19r-non-manufacturer-rule-waiver-allowed-8a-recovery-act-contract-bypass
Advisory Memorandum 12-22: The SBA’s Ratification Process May Lead to Anti-Deficiency Act Violations

Document Last updated August 8, 2019
https://www.sba.gov/document/report-12-22-advisory-memorandum-12-22-sbas-ratification-process-may-lead-anti-deficiency-act-violations
ROM 10-18 - Notice of Finding and Recommendation on Lender-Approved ARC Loans to Affiliates

Document Last updated August 8, 2019
https://www.sba.gov/document/report-rom-10-18-rom-10-18-notice-finding-recommendation-lender-approved-arc-loans-affiliates
ROM10-13 - Memorandum on the Adequacy of Procurement Staffing and Oversight of Contractors Supporting the Procurement Function

Document Last updated August 8, 2019
https://www.sba.gov/document/report-10-13-rom10-13-memorandum-adequacy-procurement-staffing-oversight-contractors-supporting-procurement