Pandemic Pivoting Supported by the SBA Increased Net Sales for Agway Cape Cod

Josh Wile and Jessica Thomas stand as champions for a dynamic and inclusive workplace

Agway of Cape Cod is a third generation, family-run business with three retail locations in Orleans, South Dennis and Chatham.  Since 1993, Agway of Cape Cod’s stores and e-commerce website have been supplying farm and feed, lawn, garden, pet supplies, landscaping, home décor, gifts, apparel, and other home products to the region as a one-stop shopping destination. 

As Agway of Cape Cod commemorates three decades of business excellence this year, its current owners – Josh Wile and Jessica Thomas, stand as champions for a dynamic and inclusive workplace.

“Every day, we challenge ourselves to reach the highest standards in providing for our employees, sourcing responsible products, and embracing innovative technologies. This spirit of growth has been key in the continued success of our family business, and we are so appreciative of those who have helped us along the way,” said Co-Owners Josh Wile and Jessica Thomas.

Pivoting during the pandemic with support from the SBA enabled long-term growth 

The pandemic brought unforeseen challenges, but Agway of Cape Cod adapted and persevered with the support of the Small Business Administration.  In 2017, the business secured an SBA 504 loan with New England Certified Development Corporation and third party lender Cape Cod 5, facilitating the purchase of a local warehouse. This warehouse space became integral for storing their expanding inventory of mulch, soil, and other hard goods, including outdoor furniture. 

In June 2020, at the height of the pandemic, an Economic Injury Disaster Loan helped sustain Agway of Cape Cod as they transitioned to curbside-only shopping to comply with regulations.  Remarkably, from 2018 to 2021, Agway saw a substantial 43% increase in net sales, with an average annualized employee count rising from 90 employees in 2018 to 113 employees in 2022. 

Beyond their core business lies a passion for community 

In 2016, Josh and Jessica established The Agway of Cape Cod Charitable Foundation, with the mission to provide support to local nonprofit organizations that enrich the lives of Cape Cod’s people and animals.  Among the beneficiaries are the Lower Cape Outreach Council, Heroes in Transition, Animal Rescue League of Boston, The Family Pantry, countless local plant and animal organizations and local clubs and sports teams. Josh currently serves on the board of Nauset Youth Alliance and Jessica serves as VP of the board for Friends of Brewster Dog Park.

As Agway of Cape Cod celebrates 30 years in business, it remains a testament to family values, community engagement, and dedication to serving Cape Cod.

This article does not constitute or imply an endorsement by the SBA of any opinions, products, or services of any private individual or entity.