Taylor Chip finds sweet success with SBA’s technical and pandemic assistance programs

Doug and Sara Taylor, Taylor Chip

Doug and Sara Taylor were born and raised in Lancaster County, Pennsylvania. They started baking as something fun to do on date nights with a goal to create the best chocolate chip cookie ever with only the healthiest ingredients. It took them over a year to perfect the recipe, and they handed out the oversized cookies as favors to guests at their wedding in 2017. The only flavor at the time was chocolate chip which led to the name of the company – Taylor Chip. In 2018, they expanded into a small market stand selling to the public, hired their first employee, and reached out to the Lancaster chapter of SCORE. SCORE, a U.S. Small Business Administration nonprofit organization which mentors and educates entrepreneurs, provided financial and marketing expertise, and assistance in finding business locations.

Before they could close on a property, COVID hit and Doug and Sara did an immediate U-turn, deciding instead to focus all their efforts on developing an online business to sell cookies directly to their customers across the country. Taylor Chip counted on the SBA through the Paycheck Protection Program (PPP) and COVID Economic Injury Disaster Loan (EIDL) that helped them keep their employees on payroll and continue operations.

Doug and Sara Taylor took their dream of starting a chocolate chip cookie business and grew it in three years to over 40 employees, $2.5million in sales, and over 20 flavors of cookies. They learned how to utilize their marketing and social media skills to engage customers and grow their business. E-commerce drove their rapid growth, and post-COVID they opened retail locations in Lancaster, Intercourse, and Hershey. Additional locations and an ice cream manufacturing line are in the works to be able to ship ice cream along with their cookies directly to their customers.

“I’m excited to celebrate Sara and Doug’s achievements and the support they received from SCORE Lancaster to make their entrepreneurial dream a sweet reality,” said Steve Dixel, SBA Eastern Pennsylvania Director. “We are proud our SBA emergency loan programs helped their business during the pandemic.” 

“When the Taylors first approached SCORE in 2018, our first reaction was ‘does the world need yet another cookie producer?’” said Dick Hendricks, Counselor, Lancaster SCORE Chapter. “We realized very quickly that Doug and Sara were different, and our job was to help them realize their dream.”

“SCORE has conducted over 100 meeting and mentoring sessions with Sara and Doug over the last four years,” added Louis Davenport, Counselor, Lancaster SCORE Chapter.

“Our business was founded in pursuit of perfecting the chocolate chip cookie,” said Sara Taylor, owner, Taylor Chip. 

“We are thankful for the guidance and support received from our Lancaster SCORE Counselors, and of course, the SBA PPP and COVID EIDL loans which enabled our business to survive,” said Doug Taylor, co-owner, Taylor Chip.

The Taylors demonstrate their commitment to the community by contributing 10% of the company’s annual profit to various charities. They focus on SCORE and couples in need of assistance who are adopting children.

SCORE is a Resource Partner of the SBA, and since 1964, SCORE has educated and mentored more than 11 million small business owners and entrepreneurs. The SCORE Lancaster chapter offers no-cost business mentoring & educational opportunities in the Lancaster-Lebanon area. SCORE mentors are highly successful and seasoned business professionals and entrepreneurs with the experience and knowledge to help achieve your business goals.

This article does not constitute or imply an endorsement by the SBA of any opinions, products, or services of any private individual or entity.