Natalie Lui Duncan is the Deputy Chief Human Capital Officer on detail as the National Ombudsman / Assistant Administrator for Regulatory Enforcement Fairness (Acting) with the U.S. Small...
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Working to Ensure Regulatory Fairness for America’s Small Businesses.
If excessive fines, penalties or unfair regulatory enforcement actions by federal agencies are problems for your small business, you have an advocate in the U.S. Small Business Administration’s Office of the National Ombudsman.
The Office of the National Ombudsman assists small businesses facing unfair or excessive federal regulatory compliance or enforcement issues such as repetitive audits or investigations, excessive fines, and retaliation.
As an impartial liaison, the Office of the National Ombudsman directs reported regulatory fairness matters to the appropriate agency for high-level fairness review, and works across government to address those concerns, reduce regulatory burdens, and help small businesses succeed.
Congress established the Office of the National Ombudsman in 1996 as part of the Small Business Regulatory Enforcement Fairness Act (SBREFA). The Act ensures that businesses, small government entities, and small nonprofit organizations that experience unfair regulatory enforcement actions by federal agencies have a means to comment about such actions.
The National Ombudsman Can Help:
- If you’re a small business or represent one, a non-profit organization, or a small government entity (population 50,000 or less) – and –
- If your comment or complaint directly involves a federal agency and federal regulation.
Protecting Small Businesses and Promoting Accountability:
- The National Ombudsman reports to Congress annually on how federal agencies work with the small businesses they regulate. Each agency is graded on the timeliness and quality of its responses to small business concerns about regulatory compliance and enforcement.
- The Ombudsman also coordinates activities of 10 Regional Regulatory Fairness Boards that help connect small businesses with resources available through the National Ombudsman’s Office.