Office of the Chief Information Officer

The Office of the Chief Information Officer's mission is to foster an environment in which information and technology are used to support small businesses.


About our office

Guiding principles

  • Develop partnerships within SBA and with external organizations to help us focus our resources on strategic activities;
  • Seek to earn our partners’ trust through our professionalism, honesty and integrity;
  • Foster a people-first environment based on trust;
  • Use teamwork to deliver comprehensive solutions;
  • Design our products and services for flexibility and growth;
  • Believe that continuous learning about business and operations help us deliver better products and services;
  • Strive for the continuous improvement of its own processes to better position itself to support information needs;
  • Recognize how our fiscal responsibility helps meet our financial targets and benefits our shareholders; and
  • Deliver on our commitments.


SBA's Office of the Chief Information Officer was established on December 1, 1998, in accordance with statutory and policy requirements stemming from the Clinger-Cohen Act and the Paperwork Reduction Act of 1995.

The Chief Information Officer (CIO) is responsible for strategic execution and management of Agency-wide functions and reports to the SBA Administrator and Deputy Administrator.  The CIO also chairs the Business Technology Investment Council (BTIC), composed of senior Agency executives and district office directors. The BTIC is charged with overseeing the selection, control and evaluation of SBA’s major IT investment initiatives.

OCIO staff and managers cover a broad information technology landscape, including day-to-day operations and oversight of SBA’s systems, the development, management of information management and data, the investment, planning and oversight of SBA's systems, as well as systems performance and employee competency assessments.



U.S. Small Business Administration Information Quality Guidelines

The purposes of these Information Quality Guidelines (“Guidelines”) are:

  • to ensure and maximize the quality, objectivity, utility, and integrity of information, including statistical information, disseminated by the U.S. Small Business Administration (SBA);
  • to establish an administrative mechanism to allow affected persons to seek and obtain a correction of information maintained and disseminated by SBA if it does not comply with the OMB Guidelines or these Guidelines; and
  • to comply with the Office of Management and Budget’s “Guidelines for Ensuring and Maximizing the Quality, Objectivity, Utility, and Integrity of Information Disseminated by Federal Agencie s,” effective January 3, 2002, 67 FR 8452 (Feb. 22, 2002) (“OMB Guidelines”).

To view SBA's E-Government Act Report, please see the document below.

SBA IT Standards

To read SBA's IT standards, please see the documents below.

SBA E-Government Act Reports

Pursuant to the E-Government Act of 2002 (Pub. L. No. 107-347) (Act) select Federal agencies are required to file an annual E-Government report to the Office of Management and Budget. Agencies are also required to report to Congress a summary of the information reported pursuant to Section 202(g) of the Act. Below are the reports filed by the US Small Business Administration.

Questions about these reports may be addressed to the E-Government Manager in SBA's Office of the Chief Information Officer at or to the Chief Information Officer at

IT Strategic Plan

The Small Business Administration (SBA) Information Technology (IT) Strategic Plan reflects the Agency’s dedication to optimizing and maintaining SBA’s IT infrastructure, identifying areas for IT efficiency and innovation, and investing in the IT workforce. We recognize that IT is a critical enabler that supports SBA’s mission to grow businesses and create jobs. The IT Strategic Plan directly aligns with goals from SBA's Strategic Plan. The plan also incorporates significant elements of the 25 Point Implementation Plan to Reform Federal IT Management. Our framework follows the approach of the 25 Point Plan by building efficient IT management practices and guiding the use of IT resources for decision-making, rather than focusing on specific technologies and initiatives.

This IT Strategic Plan was developed jointly by the Office of the Chief Information Officer (OCIO) and IT leaders from program offices throughout SBA. Our collective efforts across the Agency provide the means for ongoing IT transformation. Our framework builds on best practices in IT investments and governance in an environment of evolving demands and rapidly advancing technology. We have identified targeted outcomes for the major activities to be pursued over the next two years. These activities engage our customers and stakeholders and emphasize accountability and transparency.

As an agency with a challenging mission, IT leaders across SBA work together to provide key IT solutions. SBA is committed to taking the next steps in IT innovation to support the small business owner’s need to grow their businesses, create jobs, and increase global competitiveness.

Cybersecurity resources

Contact us

Office of the Chief Information Officer
409 3rd St. SW, Suite 4000
Washington, DC 20416

Phone: 202-205-6708

Last updated March 13, 2024